Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I can't get I to my account I've changed my phone number

Hi I can't get into my account I've changed phone number

why am I being charged every month for a number that was cancelled by O2 without being activated

Hello,I receive a monthly bill for an account that was never activated and, I believe, was cancelled by O2. I would like to stop the billing, please. I would also like to ask if it is possible to refund about a year's worth of payments. Thank you.

Still awaiting contact aftern 60hrs is this normal?

Hello Paul,This Email is regarding order reference xxxxxxxxxxSubject - O2: We've an update on your application xxxxxxxxHello xxxxxxxxxxxThank you for your application.We need to take a look at your application. Hold tight and we'll get back to you wi...

Checking data remaining without app

I am the account holder and have my sons phone on my O2 app. Is there anyway that he can check his data usage/remaining Gb without the app? He used to be on EE and he could click on a website link to see his data remaining. Wondered if O2 had that fu...

Resolved! Removing a travel bolt on

Does a travel bolt on automatically get removed or do I have to request its removal so I don’t get charged the next month?

Blocked sim

I've just received a call saying I need to change my SIM due to the O2 Virgin merger and my SIM will be blocked in 2 Days is this true I suspect a scam