Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Bill

Hi I paid my bill today, two separate ones airtime then device. It came out of my bank but the device one is saying I still need to make a payment when I’ve already paid!

DionneB by Level 1: Joiner
  • 1 replies
  • 0 kudos

Galaxy Book

Hi hope someone can help me, I recently got the Galaxy book and I get 100 texts with it a month but it wont let me send texts just receive them does anyone know how to fix this?

nova by Level 1: Joiner
  • 10 replies
  • 0 kudos

Samsung Fold 3 Silver Order 512GB

I placed an order for the Fold 3 Silver 512GB last night & it said delivery within a week...does anyone know if there's a date when the fold 3 orders go out ?

Resolved! Data Sharing and refresh contract anomaly

I will try and keep this brief. I was on a Data Sharing contract for many areas for a family of 5. That contract seems to now be discontinued and we have been migrated to individual accounts I think - I seem to be limited to 30GB, while the others ar...

Bal1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! bills

Hi am wondering if you can explain why my phone bill is £70 this month?

diane_d by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Restrictions on international calls

It seems that I cannot make an international call from my phone. This even seems to include calling the Isle of Man from the UK. I suspect it is a setting or restriction on my plan. Any suggestions would be welcome!

David888 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Apple Music

4 days ago I received a new tablet contract, which states in the order details:- Get up to six months free Apple Music £0.00But how? It is a tablet, no messages here, and I have received no email with a code. Apple Music was/is indeed listed as an ex...