Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone number

Can I change my phone number

Upgrade

Hi at the moment l have a z fold 5 and l was wondering if l could exchange for a 24 ultra 5g.

My number

what is this number? this is not my number! why are my OTP going to this number. Is this a reason my Bill's are so high, am I paying for two? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! iPhone 16 pro eSIM

How do I transfer my esim to a new phone?

Esim

Help with esim

Sim activation outside the country

Hi Dear, my name is Reza [REMOVED] mobile number [REMOVED] i have traveled abroad and realised my line has a £0 cap, I’m a trying to change it to No cap on the account however as my SIM card in not active I do not receive the security code that is se...

Resolved! Upgraded to existing O2 number to sim only

I have upgraded my existing O2 rolling monthly contract to a Sim only 12 month contract. Will my existing monthly rolling payment stop from today. I.e pro rata final payment, when my new sim only contract starts ? Obviously trying to avoid 2 x direct...

No network

I cannot make any calls. It keeps saying call failed

Phone Number Transfer

Good morning, Trying to see if a phone number transfer was submitted by an O2 employee when we added my wife to a monthly plan? We want to ensure her old pay as you go number [MOD EDIT: Personal info removed] transfer over correctly. thank you

Resolved! Extra Charges

Hi, i am not paying £63 this month because I was wrongfully charged and they refunded it so I manually payed the correct total but you are threatening to cut my phone line off. I have a dependant and need to be able to make and receive calls from her...

O2

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