Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Latest bill

Why do I have a bill for extra airtime this month?

Resolved! Bill

Hi, I want to change the bank account on my direct debit please

Resolved! Payment

I want to change my payment date as I have no money

My mobile number does not appear on my bill it’s a different number that’s not mine

My mobile number is not showing on my bill it’s a different number that I’m not responsible for or own

I topped up my phone but it doesn't show

I topped up my phone the £10 monthly that was due. It said the transaction went through, but now says that my balance is £3.50, which is what it was before I topped up.

Sim Card showing no number in my new phone

I have changed my sim card from my old phone Blackview C20 to my new phone Samsung Galaxy S10 but it is showing as no number

Resolved! Ordered a new contract instead of upgrading existing one

I wanted to upgrade early for the iphone 16, during the checkout process I accidentally selected a new contract instead of existing. So now I have two contratcs, the phone has been dispatched and the new number has been activated. To fix the issue, c...

Resolved! I can’t pay my bill because my 02 account is faulty

I need to pay my bill. When I log in, 02 does not give me the option to select the correct number, I have two numbers on this account. One is for Sky Mobile, no problem, that is being paid. The other is for 02 with Virgin. I need to pay this bill but...

Services cut off, payment in arrears

I've had a contract with o2 for less than two months, and now suddenly I'm getting texts saying that the total amount of my contract is in arrears and has to be paid, or they will deactivate my services (data, calls, texts) which they have now done. ...

My bill

Why has my bill went up to £17.99 from £12.99

O2

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