Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! Change direct debit date

I would like to change my direct debit date to the 25th of every month please

G25 by Level 1: Joiner
  • 1 replies
  • 1 kudos


Hi, could you please explain what options do we have to freeze paying monthly during the break or paying less, or...Becouse I'm a student full time and also part time worker but i can't work now becouse coronavirus?

Kameliya by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Credit check

I am not an o2 customer and never applied for o2 contract, I have recently been billed by o2 and a credit check run against me by o2. Who do I speak to about this or who do I contact to resolve this.

Resolved! New contract

Hi I applied for a contract and was sent all the emails legals documents and the then an email saying we’ve received your order ur all set and it say I have a never email in 24hours still not got an email and it been 48 hours. Can any one please help...

Resolved! Mail not fully synching

Hi! Hoping someone can help please. Noticed my new iPhone 12 not synching properly with my outlook. I delete on phone and it doesn’t delete on my outlook account? Then I went in to something on settings and done something and now I’m not getting emai...

meghem by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Extra charges

I have extra charges that I want to pay now as my services have been restricted. My bill is not due for another 10 days. I've called and the automated message is I owe zero. How do I pay through my app as it is only showing device and airtime both of...

MrsJB by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! payment dates

I'm trying to find out if I can change my payment date, but everytime I phone I'm not getting an option to speak to anyone

shazz57 by Level 2: Apprentice
  • 2 replies
  • 0 kudos

Resolved! Kept charging after cancellation

I phoned o2 in august and cancelled my payments as I don’t use my iPad anymore. it’s now November and I’m still being charged. After phoning for the 3rd time to cancel they still have no “notes” saying I’ve ever phoned to cancel so it’s my word again...

Ross1888 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim

I have a Samsung Galaxy 21s, but I only have one sim, in it, I thought I required two

Tt18 by Level 1: Joiner
  • 2 replies
  • 0 kudos