Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! Pixel 6 pro Bose headphones

Has anyone successfully submitted a claim? All my required documents I submit keep being told not is missing some information. When I look at required documents as per Google promotion, I have never received any of them from O2?

rickit by Level 2: Apprentice
  • 4 replies
  • 0 kudos

Resolved! Need my ime number and proof of z fold purchase

Hi there, my Samsung z fold is broke so I need Samsung to be able to fix it, so could you please send me my proof of purchase with my ime number on please

Helena by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Sim only deals, what does 'set 4' mean

Hi all,I'm new to o2, just ordered a sim only deal.The order says the sim is 'set 4', I've seen another order that says 'set 8'.Just wondering what the difference is and if it's significant.Regards,Kev

KW4 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Bactery dies

My bactery dies before I even use it. 

Mirian by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Incoming and Outgoing calls blocked - HELP

My incoming, outgoing calls & data is blocked (nearly 1 month now). My bills are upto date. Each time I try to call o2, they cut me off and after trying to call again just now - they have some kind of system outage & cannot do anything. Any advise on...

Amrik by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Bolt on

Trying to add a bolt on but keeps saying’try later’ . It’s urgent help

Usd by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Billing

I want to set up a direct debit with another bank how do I do it with the phone I have with O2 now

Resolved! Moving

Hi, I am moving to the Republic of Ireland from the UK, but still have around 2 years left on my contract in the UK for my current phone. Am I able to transfer this to an Irish contract and new number, or what have people done in the past when moving...

McC1 by Level 1: Joiner
  • 1 replies
  • 0 kudos