Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Making a Complaint

Good Afternoon allI have put a complaint in via the email address I was given in y local O2 store. I sent it in on the 22nd December 23, but have not heard anything back.I have rung customer services and asked to be put through to the epartment that ...

Changing my sim to an esim

Hi there, I currently have a pay-monthly sim-only deal for which I have a physical sim. I will soon be buying a new mobile that requires an esim - am I able to transfer my current o2 sim to an esim?

How to escalate a Fraud complaint

Hi,Can anyone help me who to contact in O2 to have a sensible conversation re a Fraudulant connection in my name and bank details?I don't pass security but the money is coming out of my bank account so I had to cancel all my direct debits with o2 (i ...

Resolved! o2 chasing for money I don't owe!

Hi There So long story short: I left o2 back in November 2023 due to poor quality service at both my work and home, I spoke to the complaints team to achieve this fee free SIM only contract termination... In December 8th, I got an email stating I owe...

Resolved! Bills

I can see that I am being charged for text messages to EU contries. I was told that these are free. Please can you let me know why I am being charged Thank you

Resolved! Change of name

I have gone back to my maiden name and would like to change it on my account

Resolved! Anyone having problems paying in new system

Hi, recently moved over to new billing system - paid my OH account on 21st December o2 didn’t process so our bank returned it to my debit card only found out today when he had text to remind him payment is due tomorrow? I pay by dd and now it’s sayin...

Resolved! Galaxy fold freebies

Iv had my foldz for 3 months now...but iv still not received my ear buds or my starter kit also for it...everytime I call n mentioned it I keep being told it would be November..its now January am I ever going to get them ...or has this been some kind...

Received an empty iPhone 15 pro box

Today I received what I thought was my new iPhone 15 pro contract phone and to my surprise I open the box and the phone was missing even tho the box had the 2 peel off seals. Has anyone else had this happen to them? I’ve already contacted o2 regardin...

O2 not taken my direct debit and now saying I’ll be charged late payment?!

So basically o2 have taken my airtime bill out through direct debit but not my device plan. The payment should have been taken on 27th dec and there was funds in the account, they just haven’t taken it. Now I was sent a notification today and when I ...

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