Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrade

I’m trying to upgrade my phone but it says I can only recycle my phone but I have the switch up in my phone

Bill

Hi can you help my whit payment off Bill please

Phone number transfer

I opened a new account with 02 ten days ago and I was advised that I would need a sim with a temporary phone number and my own personal number would transfer from 3 in Five to ten days. It has now passed 10 days and the transfer still hasn’t happened...

Change payments date

Hi, I tried to change my payments date online, however I can’t find the option. Can you please help me with this? Thank you

Lots of o2 issues this weekend.

I have an iPhone 15 pro max and an Apple Watch S6. i purchased a 16 pro max & S10 outright directly through apple on Friday. i transferred my eSIM across to both phone and watch. my iPhone worked right away, my watch did not. the following morning (S...

my Sim has not arrived and it is rather awkward to contact o2 on my mobile because of number change.

On the 17th of september 2024, I changed my Volt plan with virgin media and o2. I activated a deal on the virgin side and all I had to do was cancel my £10.88 a month o2 contract and choose a new £6.00 3gb contract again with o2 so that I may continu...

What is the exchange process like?

I am unfortunately needing to exchange my brand new iPhone 16 PM as it has a scratch on the screen, thus damaged out of the box. Petty yes, but it matters to me, lol. I've never done an exchange before so I am unsure of what to expect. Will I be with...

Calling Dubai

Hi. My daughter lives in Dubai and I call her often. What is the cheapest way of doing this please?

Return timeframe

Please can someone help. I have tried live chat, twitter and calling and I’m getting no where. I returned my handset as I wasn’t happy with it, riyal mail have confirmed it was delivered and I have sent proof however the system is still not updating....

14 day cooling off period for new sim contract ...HELP please

Hi. I have been a customer of o2 for 20 years, with 6 lines for myself and my family on contract. This morning i have paid off the remining device plans on 4 devices and switched onto 4 new sim only contracts (30g for £20.99 for 24 months). Within 5 ...

O2

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