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[sanmil]

I wud like to get a new Phone before my currant contract ends, how does that work, will my old contract be finished or will I still have to pay? Would some one please explain!  Thanks.

[Cleoriff · Accepted solution]

Hi @sanmil 

Unless you are able to upgrade to a new device you will have to pay the outstanding balance on the old one

Guide: How does O2 Refresh work? 

[MI5]

@sanmil 

Just upgrade in your MyO2 and your current contract will end when the upgrade starts.

You will be billed for what you owe on your current contract when you checkout the upgrade online.

[Cleoriff]

Only if you are eligible to upgrade though @sanmil (as I said in my first post)

That will all depend on when you took your current contract out. If you are unable to see the 'Upgrade Now' option then it won't apply to you.

[MI5]

You can upgrade at anytime as long as the old contract is paid off.
The new oe then just replaces it.

[Cleoriff]

All pretty much said in my first post. No idea why you need to keep adding to it!

[MI5]

Excuse me!

[sanmil]

Thank you

[sanmil]

Thank you