Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Wont let me pay bill or use phone to call services to do so

Hi , I have two accounts that I pay for and they have registered only one so I can’t pay for my other phone on this account so rhey have deactivated and when I try and go to the payment line it says I don’t owe anything as I have paid for the device ...

Resolved! Monthly bill

My contract is about to end in the fall of this year and I'm wondering how O2 works out their "Pay monthly" scheme when it comes to the break down of tariff/phone finance. I got a Samsung s10+ with my last contract and I'm assuming that a £40 / month...

phone won't ring

My wife cant ring me on her phine

Resolved! Charged twice

I was charged twice this month for my new contract and I don't know what to do

Resolved! Transfer a sim only account from my wife to me

Hi,My wife has just taken out a monthly contract sim only and now needs to transfer the contract, the sim and the number to me.Is this possible? How can I do it please?John

Resolved! Does Direct Debit end automatically after cancelling contract?

Hi So I called O2 last week to cancel my contract and they said everything was sorted and MyO2 now shows up as me having no services with them anymore which is great Today I got charged though, and would like to know if that's normal or if I need to ...

Need a new device plan

Hi TeamMy current device is out of service & I have made a complaint. The technical team was supposed to fix but still no luck. Somthing to do with an old mast?? I'm so fed up with my current product & had these issues for a few years, but now my pho...

Fraud

Hello, I have contacted O2 multiple times regarding fraud and haven't reached any conclusion, its isn't really seeming to go anywhere and now I have just contacted a O2 advisor who wasn't helpful and put me onto a closed number. Please can someone co...

Resolved! Fraud

I had 4 direct debits taken from my account fraudulantly - O2 said would contact me via fraud line within 48 hours (bank was great and returned money straight away) - I tried chat with O2 nothing, I tried email with O2 nothing. How do people get them...

Resolved! Need info on canseling my sim only plan.

Am I right that if I cansel my sim only plan before the date it comes to an end I will be charsed £100?

O2

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