Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Contract upgrade

Hello all. I have just placed an order online for a new phone and upgraded my contract. Trouble is it will come with a new number. How do I go about keeping my old number ? Do I call o2 and they transfer it or ????

Change number

I was told I would get a new number with my new sim yet my old number transferred, what do I do?

Calls from mobile numbers saying I have called

Today I have at approx 30 -40 calls from numbers saying they have had a miss call from my number . Called o2 who don’t really have an answer to why this is happening anyone any advise

Ordered monthly contract but received a refund - no information - customer services unable to help

Hi! I ordered a new monthly contract and phone yesterday. Bizarrely, I've received an email today saying they're refunding me [I paid £69.99 upfront for the handset}. I don't understand as i havent cancelled my order. Anyone else had experience of th...

Cheques

What is the new address to send the cheques to paid the bills? O2 Telefonica UK has moved from this address? PO Box 756 CamberleyGU15 3SS

Resolved! Bill issue

HiI have travelled abroad and I used the data once or twice while I was the sat navigation less than 3 minutes each time. But for some reason my bill for this month is £91 how come ?!

iphone 11 stuck on apple logo

my daughters iphonhe 11 phone is stuck on the apple logo and wont let me go any further. i have tried the volume up button, volume down button then the side button but still showing the apple logo. anyone help

Faulty Ipad

My Ipad has developed a fault where it continually black screens, I sent to apple but they restored it and sent it back as they could not replicate the fault. The day it returned within 4 hrs it black screened and became unresponsive. I have restored...

Resolved! contacting O2 by telephone

Any one give the contact number to speak direct please?

Resolved! scam calls?

Hi I keep getting phone calls supposedly from the "O2 promotionsdepartment" asking me to text them a code back that they send to me to accessa 40% discount. Is this a scam?

O2

Forum Posts