Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! live Chat

Theres a need to discuss a strange anonmily on my bill. Chat is easiest as many will know telephoninhg over complex issues is personally difficult. Has Chat hours changed? I tried around 6.55pm got to the entry box but the section on monthly or PAYE ...

Speaking to an agent

Is it me, or is 02, the worst company ever to speak to an agent, they warn you that it'll take a while and then you have just endless menu after menu of which nothing resorts actually speaking to a human being. Your menu wants makes me want to leave ...

Resolved! Merge Calls?

Do you need a service adding to enable this, i know iPhone plans had it already but other monthly accounts needed it adding so when you call 2 people you can press MERGE CALLS on the phone and it creates a 3 way conversation. Live Chat said it was Co...

Resolved! Contract

Hey , I have a contract 5 Data £27.28/month . It was for 18 months. If I change for a new contract 3 data . Do you know if it’s for 12 or 18 months?

Resolved! Can't phone out

Hello Can someone from O2 contact me, my phone cannot phone out currently, even on 202 number!There is no other means to contact, no web chat, which has gone, no email. I get the message "Calls cannot be made on this mobile phone, please use another ...

Resolved! Extending ring time

I've been looking for guidance on how to extend the ring time on galaxy A51. All suggestions have failed and was advised to contact network provider for instructions

Resolved! IPhone XR esim - upgraded to IPhone 11 Pro max

Hi I hope you guys are well.I just switched my iPhone from XR to iPhone 11Pro max. What happens at the moment after I moved all my data to my new iPhone 11 Pro I am now stuck due to I do not have a physical SIM card to swap from iPhone XR to iPhone 1...

Not receiving calls and texts

I’ve just switched to 02 from ee keeping my number, it’s all transferred over but I can’t receive calls or texts but I can make a call, I can not send texts either

Resolved! Phone cannot make calls

Hi,My phone was working fine this morning but it has now been cut off, I tried calling 202 but kept saying the phone cannot make calls and are being transferred, I assume it is because of non payment however I paid this morning, any ideas?

Problems with Pokemon Go

Over the past month or so I've had trouble playing and logging into Pokemon Go via o2 cellular. I sign in and play fine on my home WiFi and can stay logged in indefinitely. Soon after switching to mobile data I'll get logged out and cannot log back i...

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