Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Payment

Hi, I keep getting texts saying unable to take payment for last bill but it’s gone out? Is this a fraud message or is it from o2?

Resolved! O2 TRAVEL

I have a monthly paid plan and the free 02 travel bolt on. I am curently in Portugal and I understand that my minutes, text and data are included. However, I have found contadictory information as to if I will be charged for calling or texting back t...

Bill

Why is my bill showing paid when I haven't paid it yet. So when I call it says my balance is zero

Resolved! Device plan

Is there any way I can keep my device plan but change my sim tariff? I've looked online for o2 and can get a 10gb sim for £12 but im paying double this on my contract? Im confused as the device is separate so how come my sim is so expensive?

Resolved! Phone Number Change

Hello everyone,I've had my Pay Monthly contract with O2 since January of last year and changed the newly assigned phone number with my number from the previous contract. Now I want to replace my current phone number with one I have from a Vodafone co...

Resolved! Changing to monthly sim

Hi my contract ends soon and I wish to move to a pay monthly SIM do I just order this and when my current contract ends simply swap the SIM over? Will my number then carry over? Thanks

Resolved! Disney extra

HiHow do i delete the Disney extra as I dont use it and my free period is nearly over?

Resolved! Wi-Fi calling inconsistent

I have an awful O2 signal where I live (a fairly large town in Kent, so no idea why we're neglected by O2), so I'm having to rely on wi-fi calling. However, this is very inconsistent; I often have 0 or 1 bar of phone signal (not even 3G or 4G) and ye...

unidentified payment

i have an amount coming out of my account with a GED number but it isn't on my device plan. How do I find out what it is for?

Switching from another provider keeping old number

Hi I have recently switched to 02 from another provider. I have kept my old number but my text messages are still showing up from the 02 mobile number can anyone help please?

O2

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