Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

ending contract

hi Need some advice A few months ago i spoke to O2 about the options of going from pay monthly to sim . I never made amy commitment and said if i decided to go ahead i would do this in the local shop . A few mins after the call i recieved texts from ...

Resolved! O2 Family Plan - Bills, will the "lead" be able to see who i've called and what numbrs i've texted?

My contract expires, i'm going to sign up to a new contract sim only - add it to my brothers and i can enjoy 20% off. However, my current bill shows a list of itemised numbers and texts i have called - will he have access / be able to see this once i...

Trying to keep my number via internet and o2 app but not done terms?

I have been trying for 2 days now to port my no but to no avail? I finally got in touch with a person and think I have progressed the process. Customer services said I will get the obligatory 2 text messages confirming all happening but not yet recei...

Resolved! Parcel Tracking Number broken

I’ve just ordered an iPhone 12 Pro Max and received an email saying my order is now on the way, however when I try to track my order on the DPD website it is giving me someone else’s information saying “your order was delivered and received by “XXXXX...

Resolved! Voicemail

Looking how to turn off my voicemail please

Resolved! Pre-paying Bills

Hi,I am trying to manage my finances and budget ahead. I was wondering if it is possible to pay ahead of my pay monthly bill and after I receive it pay for any extra charges.I am currently in credit anyways, I was thinking to pay for the bill due thi...

urgent need to contact 02

hello i need to talk to 02 something is very wrong with my bill.i cant even find an emergency number

Resolved! Temp upgrade

I’ve moved into temporary rental accommodation for a few weeks between house moves. The broadband is really slow and I rely heavily on good speeds for my job. My idea was to tether my laptop my phone using hotspot but I only have 1Gb data. How do I u...

Resolved! VAT invoice

How do I download a VAT invoice?

Resolved! Keeping my number (switching from PAYG to SIM-only Pay Monthly)

Hi, I recently switched from a Pay As You Go Account to a SIM-only Pay Monthly tariff and I'm looking to keep my old number. I have followed the guidance on the O2 website and filled out the online form (as detailed here - https://www.o2.co.uk/help/d...

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