Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Cancelling new contract but keeping 4 year old number

Hi all. I have been with 02 for nearly 4 years now and today decided to upgrade from an iPhone 6 to XR. I am having second thoughts and wondered if I cancelled within the 14 days cancellation period can I still request my PAC code/ old phone number i...

SHOUT by Level 1: Joiner
  • 13 replies
  • 0 kudos

Unable to Text to an International cell number?

I changed my phone back in September, Nokia to Nokia; same number; same network.Previous phone I could text message friends in Italy, new phone unable to send text to the same numbers! They can text me. I am able to phone them, speak no problem.So Wh...

Chat guru

Is the chat person not working

Julie2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Put on wrong tariff, o2 will not help. Extremely dissatisfied.

I signed up to o2 via An iphone XR 30GB data monthly data, unlimited minutes/texts. However when I got my phone and logged on to my o2 it was showing my plan was a 15gb plan. I rang o2 and they first of all said that it takes 2/3 says ...

Mark3 by Level 1: Joiner
  • 10 replies
  • 0 kudos

Resolved! My Bill

I recently went sim only with a £15.99 a month charge. It was fine for a couple of months but now the charges are more variable than ever! This month I've been charged £18.00 - I know its only a couple of quid, but if they did that to everyone. They ...

SusieSue1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Netflix Offer Multiple

Hi, Regarding the Netflix offer here My wife upgraded her phone last month and was able to redeem the offer (6 months free Netflix). Now i'm due to upgrade and would also like to avail of the same offer. Is it possible to...

Another Netflix thread

Hi everyone. I appreciate you've seen a fair few threads about this problem so apologies for the repetition. I'm struggling to claim my 6 months free Netflix promotion after upgrading my monthly contract a few days ago. I've searched the forum and al...

ryan87 by Level 1: Joiner
  • 3 replies
  • 0 kudos


02 saying im no longer eligible for netflix offer but when going to link it says we have made a mistake

merc by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Tariff charge

I recently signed a contract with a tariff of £44 per month, but I am being charged £65.69 tarriff on my first bill.I tried to get on Live Chat, but when I got to the question, ‘ What do you want to talk about’, the link does not work and I’m denied ...

Bloodnut by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Keep the number

Hi I called to you in monday and I spoke with one women about keep my number because my old contract finish in 4 of January that's why this is very important. This woman said this number will be keep today but still nothing happend. Before I sent req...

nuri by Level 1: Joiner
  • 3 replies
  • 0 kudos