Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel/change order

I upgraded online but its going to take ages for order to be delivered due to the colour. Other colours in stock but I seem to be going around in circles trying to cancel/change it online. Can someone help please?

Resolved! Keep same PAYG number

Hi, I can't find a previous answer to my question. I have a PAYG sim and I want to keep this number but I want to move to a monthly contract so I ordered a monthly Sim thinking that my PAYG number would automatically transfer however it came with a n...

Resolved! SIM activation without old phone

I have just received the new iPhone 12 and need to activate my sim, however I cannot activate as I don’t have my old phone to receive the codes needed as the screen is broken (the whole reason for upgrading) Help?

Resolved! Not able to avail 6months free Disney+

Hi, I got a new pay monthly contract for Sim only plan via I switch assuming to get free Disney+ subscription for 6months. But I am not able to see the offer in my priority rather seeing save £2/ month. Can you please help

Resolved! Account

I want to change the account holder from my mam to my self as she is the guarantor.

Resolved! Wrong phone description on my account

My account still shows my old phone iPhone 6s but I changed it to an 8plus. How do I get this changed and updated?

Resolved! Unpaid bill

I'm currently self isolating with Covid, been cut of now so unable to call ....cant find away to speak or even email anyone! Any ideas ?

No signal - new pay monthly customer

Hello, I have recently purchased/got a contract within the O2 for Pay Monthly sim card. I have decided that I also wanted to keep my old number. I have gone through the steps with my old carrier how to get transfer started. (GiffGaff - old carrier). ...

Airtime bill on O2 refresh

I am new to O2 refresh, last month I got an iPhone 11 with a new airtime plan. The airtime plan is supposed to be £21.00 a month however I have just received my latest bill and it says it is only £2.56.Is there a reason for this??

Resolved! Replacement phone

Could someone please help me please? I put an insurance claim through after cracking my screen on my s9, Dpd then picked up my phone tonight and gave me an s8 replacement. After checking through the email from 02 it said s8 on my information bit. Wil...

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