Payments taken from account

[Lara3]

Hello.

I have a monthly tariff with 02 and pay a set amount on a set date, for mine and my daughters phone.
I have woken up this morning to find that 3 separate payments have been taken from my account in the early hours of this morning. These costs total £50.

I have not authorised any payments to be taken. I am very concerned why these payments were taken. I have contacted my bank who have told me to cancel them with you in the first instance??
Thanks

[Lara3]

Not happy

[Cleoriff · Accepted solution]

@Lara3 

We have no access to your account on here so you need to call O2

Call 202 from your mobile or 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call