Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Recycle phone

If I recycle my phone and print of them papers to put on envelope so I hand it to the post office for them to send it off

Resolved! o2 contacts missing

Hi,I recently changed from o2 pay as you go to pay monthly. After I inserted the new sim card and retained my exisiting o2 telephone number my o2 contacts were missing. They used to appear above my personal contacts list. How can i re install the o2 ...

Cant make outgoing calls

Does anyone know how I can actually speak to someone from 02? On their freephone number they are only taking lost or stolen calls.Since I paid my last bill 3 weeks ago I have not been able to make outgoing calls. I changed my phone today incase that ...

Resolved! Pay outstanding bill

please can you help. I am going around in circlesHow do I pay a final outstanding bill? I have tried all ways this morning as I received an email to say I have an oustanding balance All I get is "not able to connect to my service" Thank youJean

I need to deactivate a number but I don't know how...

I got a pay as you go sim back in September and when they gave me this new contract they gave me a new number. I rang up so I could change that number to my existing number, but the number on the sim card is still being used which means some calls co...

Resolved! Pac code

Im wanting to start a new deal with o2 but im tranferring from an old network and i was wondering how i would enter my pac code online so when I receive my new sim it’ll have my number on it as im wanting to keep the same number.

Resolved! number transfer

I currently have a works mobile number, i am leaving the employer in the coming weeks and want to take the number with me as this was my own Pay as you go number pre employment.how do i transfer this number to a monthly account of my own?

Sim swap no network

I have swapped sim yesterday and unfortunately still have no network. Could someone please advise?

Resolved! Getting to talk to an 02 Customer Service Adviser

Hi, Some advice please. I currently pay for a monthly airtime plan with 02 and I have an account that I access with an email address & password so reasonably I assume I am a existing customer. I now want to buy a new phone and probably upgrade my air...

Resolved! Multiple Numbers

Hi I have 2 additional numbers on my account for devices that are no longer required/used how can i get their call plans cancelled. they are out of minimum contract. I've tried calling but can't get through. I was going to try the Live chat but don't...

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