Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 25 replies
  • 5 kudos

Miss sold and cheated by 02

So short version, had a promotional phone call in may, got told take a pay monthly sim out with them and in three months I will get a guarantee free handset upgrade, I tried to upgrade but told to early in July as I though it went buy once you make 3...

Resolved! Stripey giraffe

I have been charged £12 a month for 4 months from stripey giraffe. When I emailed them to advised I've never subscribed to this. They advised me I did on 31.12.18 at 2 PM. This is clearly not possible as I was working from 7.30 to 4pm. How can I go a...

Mins by Level 1: Joiner
  • 11 replies
  • 0 kudos

Resolved! Network and number swap failure.

Myself and my two sons recently got new phones. My sons wanted to swap from Three to o2. We bought the phones on the 21st of august and the network was up and running on the 23rd. On the same friday that the o2 network started up, I called o2 to do a...

4G coverage in and around football stadiums

I've had an issue with 4G for a while on my last 2 phones especially when attending football matches! I attend Dean Court every home game and I've been to most away Premier league stadiums over this period. The reason I'm highlighting this and wonder...

MaddDogg24 by Level 2: Apprentice
  • 5 replies
  • 0 kudos

Resolved! O2 Mast/Coverage, used to work fine

Hello Everyone, Where I work, adjacent to the property is an O2 monopole mast, I know its O2 and its site shared with another operator under the cornerstone programme, the mast was placed on a public area just outside the property a number of years a...

Resolved! Change data plan mid-contract

I've seen much better sim only deals on O2, 20GB for £21 something along those lines. I'm a bit annoyed that I'm paying £17 for 3GB of data and £25 device plan on top. This is way too much! I want to get my moneys worth! Is it possible to buy that si...

Resolved! Student discount not working

I recently took out a pay monthly contract with O2 only 4/5 days ago. I was advised being a student to take out the Unidays student discount. So I signed up got my code and text it to 61202 and followed the format advised. I get a text back saying O2...

02 travel inclusive zone

Hi all hope you can help. My husband and I will be going to the USA in December, both have o2 phones with 02 travel inclusive zone included already (the joy of expensive contracts). i get that we get 120 mins & texts a day...however that not as usefu...

Resolved! Add insurance

I want to add O2 insurance each month so I have cover for loss, theft or damage. How do i do it? Can't see any option in app, which is annoying!