£10 pending charge in the bank statement

[Charlie71]

I was looking to buy a phone on contract from O2, I was about to go ahead with buying the phone but after I put all my details in I didn’t end up buying the phone as I found a better deal. I have still got a pending £10 charge from O2, was this for the credit check? Will it get refunded?

Thanks

[Bambino · Accepted solution]

@Charlie71 If the charge is only pending it probably never left your bank account. If it did, it will be refunded in a few days as you didn't complete any transaction. Check your bank statement. If the money was taken and you don't receive a refund in the next few days, call O2 customer service. The number is 0800 032 1402. Best time to call is 8 am.