Misleading Order

[Sandra141414]

Hi

I today contacted o2 re an upgrade.  Spoke to a gentleman who arranged for an upgrade for £46  per month and he said I owed £68 from my previous contract.  Gave him my bank details to then note on my bank statement a company called Intelling Upgrade showing an £248.96 is pending in my account.  This is totally outrageous!  I have been a customer with o2 for many years called 202 to help with an upgrade and this has happened. 

I wish to cancel this immediately, I have been given misleading information.  I do need to upgrade my mobile phone but have been put off using o2.  Who are Intelling Upgrade?  I have never heard of the company until today.

Could someone please call me to resolve this matter as soon as possible.  I tried calling this afternoon and when speaking to someone, the phone went dead.  Nobody called me back to resolve my issue.

I am feeling vey let down by o2 which is such a shame.

Regards

Sandra 

[MI5]

@Sandra141414 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract)

Seems you may not have been speaking to O2 at all Intelling Ltd – Clever Communication

[Oxonian]

@Sandra141414 

You have said that you contacted O2 :-

1. what number did you dial ? 

2. from what source did you obtain the number that you dialled ?  

[MI5]

If you read the OP you'll see the called 202, although I have my doubts and waiting for a response from @Sandra141414