Returned my upgrade

[Info101]

Hello,
I was advised to not accept my new phone on 2nd April as I changed my mind, therefore when my delivery arrived I asked to return it and since then I have not heard anything back, and want to know if I am getting a return.
Feeling really anxious by this, as I haven't heard anything.
Please can you say you received all my untouched and returned delivery.

[jonsie · Accepted solution]

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Bambino]

@Info101 When you asked to return it did the courier not give you a receipt or a tracking number?

Call customer service as @jonsie has suggested.