Solved: credit disapearing

Anonymous · ‎17-01-2013

hi i wonder if any one can help,im akling on behalf of my mother,every other day or so £1 keeps disapearing off her credit without the phone being used,can any one shed any light on this or how we can resolve it

MI5 · ‎18-01-2013

Definitely a daily data charge. Turn off cell (mobile) data in settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎17-01-2013

What phone is she using? There is a chance it could be internet charges as the web daily charges £1 per day.

jonsie · ‎17-01-2013

Turn off mobile data in the phone settings so that the phone can't connect to data services. If you tell us what phone we can advise you how t do it.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎18-01-2013

thanks for your help,its the nokia lumia 610

MI5 · ‎18-01-2013

Definitely a daily data charge. Turn off cell (mobile) data in settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-01-2013

sorry for taking time to thank you.you were all right,turned off the data settings and no more credit has been taken,she can just about see and use the phone let alone try and use inernet on it haha

MI5 · ‎26-01-2013

Love a happy ending

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎27-01-2013

Sometimes it really is the simple solution:smileyhappy:

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

credit disapearing

"Bring my number" to wrong sim!

New phone contract

My Airtime/Device plan are due to be paid off end ...

My network mast near me is not working NN4 6EL

Termination charges