credit disapearing

[Anonymous]

hi i wonder if any one can help,im akling on behalf of my mother,every other day or so £1 keeps disapearing off her credit without the phone being used,can any one shed any light on this or how we can resolve it

[Anonymous]

What phone is she using? There is a chance it could be internet charges as the web daily charges £1 per day.

[jonsie]

Turn off mobile data in the phone settings so that the phone can't connect to data services. If you tell us what phone we can advise you how t do it.

[Anonymous]

thanks for your help,its the nokia lumia 610

[MI5 · Accepted solution]

Definitely a daily data charge. Turn off cell (mobile) data in settings.

[Anonymous]

sorry for taking time to thank you.you were all right,turned off the data settings and no more credit has been taken,she can just about see and use the phone let alone try and use inernet on it haha

[MI5]

Love a happy ending

[jonsie]

Sometimes it really is the simple solution:smileyhappy: