Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Downgrading - Disgusted with O2

Was disgusted to find out the other day that I am unable to downgrade my monthly tariff. I don't use anywhere near the amount of minutes I get and yet they wont allow me to downgrade.I have 2 contracts with O2 and have been a customer for as long as ...

Resolved! iphone bolt on or normal bolt on?

I have the All Rounder 500MB bolt on, and use it on my iPhone 4s, ios 6.0.1.It seems I connect using the apn mobile.o2.co.uk. What's the difference between this bolt on and the All Rounder for iphone, which connects using idata.co.uk?

Resolved! Can I change my pay monthly tariff?

I am on a 24 month contract; I get 600 anytime mins, 500 02-02 mins, unlimited texts and 1gb of data for £32.00 a month. I have only had this contract since about late august - early September of this year; I don't want to change it drastically but t...

phoning/texting from a cruise ship

I have just been on a Caribbean cruise and phned my son and daughter (iphone to iphone) and have just received the bill of circa £100 - is there a cheaper way to phone iphone to iphone (daughter in Australia, son in UK). Thank you for any advice you ...

Resolved! App charge

Why have I been charged £1 to download over my wifi a free app from the iPhone App Store?? Surely free means no charge!

Resolved! Phone call charges to Australia

I am fairly new to iphone - I bought it so that I can phone my daughter in Perth, WA: iphone to iphone. How much does it cost me per minute to phone her? Thank you in anticipation

No Service overseas

I've been visiting the US this week and was using a small amount of my data roaming account. I received a text saying I should call O2 so they can make sure my phone hasn't been stolen or lost because I was using it overseas. I called them and advise...

Resolved! Number switch from contract to another

I have had a contract with O2 for the last 2 years which ran out a couple of months back and has been continued as default. I have now got an iPhone 5 on a new, completely different contract, whilst the first contract remains running after expiry. Pl...

Disabled, cannot pay bill

Hello. In the past few months my disability has caused me to stop working and have fallen behind on my payments to O2 while waiting payments for disability living allowance. I informed customer services about waiting for benefits (from the DWP) in ea...

Resolved! Arrival of letter informing of new tariff charges

I have just received a letter from O2 informing me of an increase to my monthly tariff from Feb 2013. I am on a 24 month contract so how much are they going to put this up for the remainder of my contract (another 19 months)? Surely if you sign up on...

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