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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Increase in line rental by 3.2%

When I took out my new 2 year contract in September I was quoted £36 per month and assured that price would not change within the 2 year term. I received a text today to say that from February 2013 I will pay an extra 3.2% increase in line with infla...

Resolved! new bill help please

so i just got a new contract phone with o2 and when i was in the shop the guy said i wont get my first bill for a few weeks but when i went to check my bill today it shows this What you've paid, what's due, and when.Bill date19th December 2012Payment...

Resolved! pay monthly payment

first payment for my contract is due on the 23rd I forgot I set up a direct debit payment and paid for my bill a couple of days before will I be charged twice ?

Resolved! Change Data Package to Blackberry

Hi - I upgraded from my Blackberry 9780 to a Nokia Lumia 820 in November and have really struggled to get on with the Lumia. It's got to the point where I need to make a serious decision and the thought of another 22 months of the Nokia isn't great! ...

Resolved! Less Texts

I'm a new customer to O2 and signed up to a 100mins/unlimited texts/500mb data tariff. I've just logged in to my account to check my first bill (albeit that O2 are expecting me to pay for my tariff a month in advance!!!)...but when I check my tariff ...

How long for new phone to connect to network?

I bought a new Samsung Galaxy Ace today, inserted the O2 sim (new contract) at 4pm and as yet have not received any service texts in order for the phone to actually work. My husband bought the same phone yesterday and received the service texts almos...

Resolved! Order page error, payment gone through !

On Saturday night I ordered the Nokia Lumia 610 handset on pay + go for £99.99. I got an errror msg saying their was problem completing the order and that I should try again. On Sunday morning I made another three attempts and got the same msg each t...

bill higher than expected without any explanations

I can't get breakdown on website of why my bill is higher than the original bundle cost when I haven't gone over any limits, so don't know why.

Resolved! Monthly Rental

My O2 monthly contract is £15.50 per month, my Ist month's charge = £17.05 my second = £18.94, I have not exceeded my limit, what's going on?

Resolved! Grounds to cancel contract?

I took out a 24 month contract with O2 in April 2012 and have since moved to Canada at short notice. I know I can't cancel my contract - fine. I figured I would just remove the data bolt-on saving me £10/month (I use WiFi here all the time anyway), l...

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