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calls/texts to tenerife from UK on Pay & Go

disco-kid
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I have just bought Pay & Go O2 sim £10 bundle ..

 

Should I be able to call/text to a mobile in tenerife ( +34xxxxx ) number ..

 

I have tried but get 'Can't send ' on texts and calling takes me to the the Pay as you go top up service ..

 

 

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MI5
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No you need credit.
Bundle allowances are for uk calls only.

call costs for international calls etc can be found here http://international.o2.co.uk/internationaltariffs/calling_abroad_from_uk

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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MI5
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No you need credit.
Bundle allowances are for uk calls only.

call costs for international calls etc can be found here http://international.o2.co.uk/internationaltariffs/calling_abroad_from_uk

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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pgn
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Like @MI5 said, alas.

 

Now if that number in Tenerife was a +44.... number, no problem.

 

Or if your number here in the UK was a +34.... number, also free.

 

"Free" calling/texting/data in the EU zone only applies when you are roaming, y'see, @disco-kid, and then only for a certain time period not to exceed (60 days in a year, I think?).

 

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Roaming-Changes-from-15th-June-2017-quot-PAY-AS...

 

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Martin-O2
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I hope the above advice answered your question @disco-kid but if anything else comes up let us know wink

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disco-kid
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Subscribed an extra £10 and all working OK .. thanks for your advice ..

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MI5
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Glad you got it sorted.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Martin-O2
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Great to hear @disco-kid

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