on 12-09-2017 10:11 - last edited on 13-09-2017 16:27 by Marjo
I have noticed three charges of £3 each to my account. These have been at weekly intervals. I have sent messages to pmconnect via their website and stop messages from my phone but have received no response from the company. I have now contacted the PSA who have been very helpful. Following their advice I have sent a further email to support@pmconnect.co.uk. I await developments.
on 12-09-2017 10:17
@Anonymous wrote:I have noticed three charges of £3 each to my account. These have been at weekly intervals. I have sent messages to pmconnect via their website and stop messages from my phone but have received no response from the company. I have now contacted the PSA who have been very helpful. Following their advice I have sent a further email to support@pmconnect.co.uk. I await developments.
Let us know how you get on @Anonymous. Hope it all works out for you..:smileywink:
Veritas Numquam Perit
on 12-09-2017 10:39
on 12-09-2017 10:39
on 12-09-2017 10:41
on 12-09-2017 10:41
Calling seems to get better results but I hope that emails work for you.
on 13-09-2017 07:21
I did try calling them but failed to get through to a human being. Also an email leaves a verifiable trace that can be referred to if necessary.
I have now received a text saying that I have unsubscribed from something that I never subscribed to in the first place. Let's see what happens next.
on 13-09-2017 07:44
on 13-09-2017 07:44
@Anonymous wrote:I did try calling them but failed to get through to a human being. Also an email leaves a verifiable trace that can be referred to if necessary.
I have now received a text saying that I have unsubscribed from something that I never subscribed to in the first place. Let's see what happens next.
Interesting to see that you never managed to get through to a 'human being' @Anonymous Must be another ploy to keep people subscribed to their service!
Now you have had a text to say you are 'unsubscribed'... let's hope this is the end of the matter ...:smileywink:
Veritas Numquam Perit
on 13-09-2017 09:16
on 13-09-2017 09:16
Probably a ploy to stop people getting refunds....