Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! using abroad

is my tariff the same cost when using in tenerife

Resolved! Returned upgraded phone

After returning a phone (on 27/7/17) how long is it before my account should reflect the change? This was an upgrade which I was unhappy with & returned within the 14 day cooling off period.

Changing my card details

Customer service don't know how to change card details. I have chatted with them online and by phone. Nobody at O2 has a clue about how to change card details. It seems to be something O2 has not considered. I will just have to change provider when m...

Resolved! No service on new phone

Hi,I have a new Google Pixel XL (arrived yesterday) this is my first pay monthly contract, it is with 02 through carphone warehouse. Previously I have been payg with 02.I put in my new SIM card as came with the phone, all I get is a 'no service' mess...

Resolved! Sim cards

Hi there,I've got a samsung phone on pay monthly and have just purchased a samsung Tab A. The tablet has data (I should probably make it clear that I done use even a quarter of my allowances because I live in the sticks!!)I obviously got a sim card w...

Resolved! Can i renew my pay monthly contract and how

I will be on my last month on a 12 month Pay Monthy contract and I want to renew it for another year while keeping the same number. Can i renew it and how i do it please

Resolved! Changing an old unused contract phone to Pay As You Go

Hi All, I've been an O2 customer for close to 6 years but always on a contract basis (with O2 & other networks previously) and so I've no experience as a Pay as you go phone user. Since I've gone through a few contracts and a few iPhones, I now have ...

Resolved! final bill as leaving o2

I have paid off my device and cancelled airtime contract as am thinking of moving networks. They have given me PAC code which expires on 25th Sept. My billing date is 24th each month. Have I already paid for airtime for this month, is it paid in adva...

Resolved! O2 advisor said there is a 5£ charge to use my phone in Europe zone

Confused customer ? I am on holiday in Tenerife. Called 02 about cost.. at the time I was t aware that I could use my phone and data as normal. The 02 advisor said I need to text them the word travel and 5£ would be added to my next bill so I could u...

Resolved! Regards lost sim

Hi I just wanted to say I’m on holiday and I have lost my O2 SIM card and wanted to ask if I can get a new sim.

O2

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