Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can I add a new device to my device plan?

So I've managed to drop my iPhone 6 into wAyer. It's not working. I've tried all the suggested techniques. I pay £18 a month on the device plan. This runs until August. To pay off the device now and upgrade is £180. I don't have this. Am I able to co...

Resolved! Anyone else having problems paying their bill?

I have been trying for the past two days to pay my bill and this has been happening to me. Have been on to my bank and they say there is no reason for this so the fault must be at O2. Would be nice if O2 could get back to me on this as I need my phon...

Resolved! o2 charged my credit card twice but I didn't complete the order

Hi guys I placed an order for an ipad as an existing customer with £29.99 up front fee. When I got to checkout, o2 wanted a £450 deposit, so I cancelled the order, I've just checked my pending transactions and there's 2 pending transactions for £29.9...

O2 Family Plan - Additional Line Discount is Evolving!

I think most people are familiar with the O2 Additional Line Discount, which offers an airtime loyalty discount of 20% on eligible Refresh contracts taken out by existing customers, and 10% on eligible Sim Only deals - however did you know that this ...

Resolved! Upgrade Help

So I am currently paying on contract £40 a month for an iPhone 7. It says on the app that I can upgrade early if I pay the rest of the phone off in full, as I haven’t completed the full amount of monthly payments. I am willing to pay that price, and ...

Resolved! Sim ONly COntract - In Store?

I got a new phone (Galaxy S8) and would like to upgrade form PAYG (£10 a month using the top up line) - to a 12 Month SIM only contract but I do not want to wait the 3 business days for this to be delivered with it being the weekend (and there is no ...

Resolved! Pay monthly charges

Any way I can block the numbers I pay for??? I have unlimited minutes and keep getting charges. Thanks for all your help

Resolved! Big bundle

Hi, I pay £10 for a bing bundle - 100 texts, 100 mins and 1G data. This month when I topped up and checked my balance I have had a reply saying, "You either don't have a Bolt On or you have a Bolt On that we cannot provide a balance for such as O2 Fr...

Resolved! New contract/upgrade

Upgraded phone and new contract.Old contract was 2GB data new one is 3.When I picked up my new phone I put the old sim in new phone thinking this was right. However I then found out I should have requested new sim with old number if I had wanted to k...

Resolved! Older bills

Hi I need to access my bills from December 2012 as I am applying for my permanent residency here in the UK and I need to show 5 continuous years of getting bills How can I access this through the site ?

O2

Forum Posts