Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Missing credit

I bought a new phone independently in July, and added to a long standing SIM only contract. The first month, I used a COLOSSAL amount of data, which I think was mainly downloading all the apps I had on my old device. I topped up close to the end of t...

Resolved! Cancelling Plan After New Bill

What a friendly community this looks like (Butters up members, before asking dumb question) Having joined, I'm on my way out, so our meeting will be brief. I have my PAC, I have my shiny new SIM, ready to be activated, and although I'm still waiting ...

Resolved! YUP - small crack on my iPhone 7 screen, will this effect the "upgrade on us" option?

Hi all, i have been on refresh since the 6s, but unfortunately just discovered a small crack on my screen. Will this effect my refresh options? (Which I plan to take advantage of to upgrade to the iPhone x) many thanks

Resolved! Swapping phone numbers between two O2 sims

I currently have two contracts under the one account with O2: A sim only plan that is about half way through a 12 month contractAn phone on a Refresh Plan that is about half way through Is it possible to swap the phone numbers between the two contrac...

Resolved! VAT bill for air time and call time

I am finding it really difficult to get copies of previous air time and call time bills showing VAT.They can be posted to me with a charge but why should I pay for these?Why can't I download VAT bills or have them emailed to me? I cannot be the only ...

Resolved! O2 Refresh - was I ever on it - and what are the upgrade options?

Hi everyone, Hopefully someone can clear this up for me, as I've had a different response from two chat agents, and over the phone to customer services. In August, I took out a pay monthly contract via the O2 website - as my previous credit history h...

Resolved! Unable to connect to any 4g network in Kos

I'm currently in Kos and have been trying to connect to a 4G network but after five days it still isn't happening. My wife is also an O2 pay monthly customer and was able to connect on her first attempt.The details;O2 pay monthly contractSony Xperia ...

Resolved! Replacement phone

Hi, Im just wondering what is an acceptable amount of time to have to wait for my replacement phone when claiming on my insurance. I have liaised with the insurance firm directly and they have told me my claim has been approved however they are out o...

Resolved! Managing children's phones

My sons phone tariff has now been changed to reflect his usage but I would like the data and calls to stop working once he reaches his usage cap. Can I do this and how do I go about it?

Network mast problems near Doncaster airport

Believe there is an issue with a mast near the airport, causing issues with phone calls not being received etc. Need my phone for my job and it seems to have been an issue for weeks, all I get from the status checker is that it is being looked at by ...

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