Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Call allowance rip off

So disappointed with 02 . I've been a customer for years and was always pleased with their service, I have just been charged nearly £ 100 for unknowingly going over my call allowance. Feel so cheated by them. They don't tell you because it's a good w...

Resolved! O2 Business to Personal

Hi,I have had a business account for as long as I can remember. I have recently joined the fire brigade and I know we can get 30% off o2 refresh. How do I go about changing from business to a refresh plan??Hope someone can help

Voucher top-up issues

Hi. I've had problems on 4444 this evening. Bought a £10 voucher at a PayPoint but the voucher number isn't being recognised. I entered it several times. The receipt says O2, it doesn't expire until 04/05/18 and was safe in my wallet so nobody else h...

Resolved! Credit File Refferals Ignoring Me

So on the 26th of October 2016 I attempted taking out a contract with O2 through MobilesUK. I failed MobilesUK' 'internal security checks' and was told on the phone and in email that the contract has been terminated and I would receive no handset and...

Early upgrade bill

HiI'm upgrading tomorrow with £91 remaining on my existing contract this includes 25%discount to upgrade early. My normal bill is due tomorrow does this mean I pay off the £91 then pay my new tarriff again as soon as I upgrade or doI pay next month?T...

keep old number

i have just purchased a iphone 6 to replace my iphone 4 but i want to keep old number i cant swap sim as it is a old type simhow do i do it

Resolved! Transferring my number from Orange to O2

Hello, I have joined O2 from orange on sunday using a PAC code from orange to transfer my number, What I would like to know is the temporary number sim they gave me which I am using until my own number is active, Do they over write the sim they gave ...

Resolved! Activating a PAYG sim and setting up an account.

I have received my O2 PAYG sim and need to : 1. Activate it - I believe this has to be done for a new sim by buying a token from an O2 shop (or other facility) - which seems a bit of a unique and restrictive requirement. 2. Register an account so I c...

Resolved! Network selection?

Ok...here's another query which puzzles me (doesn't take much I know!) Why is it, when I go abroad taking my contract S3 and old PAYG Motorola...that i turn both phones on when I land and immediately Motorola finds the network (Movistar) but the S3 n...

Default and no one to help!

Having recently applied for a mortgage, it has been brought to my attention that there is a default that sits on my file from o2 for the Princely sum of £22! A month ago I began the process of trying to contact the illusive credit file referrals team...

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