Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New SIM card

I lost my SIM card,so I updated my SIM card,I got my new SIM card today but it's showing no service.how do get the service switched to the new SIM card.

Resolved! Itemised bill

I need to be able to see how often a particular contact phoned me over the pasat 6 months and can find no way of doing this?Aplle only have the last 100 calls so no use on the phone - I thought I would be able to find it in my bills however the itemi...

Resolved! o2 refresh ‘upgrade on us’

Hi,I am now due an upgrade on o2 refresh after 12 months, it says ‘upgrade on us when you trade in your device’.I have just noticed though that it says something along the lines of ‘there is £410 outstanding on your device this will be added to your ...

Data usage excessive

For months now I have been using my data excessively quickly sometimes within the first week! This seemed really odd and I even took my phone into iPhone store to see if I could change any settings but the guy agreed that I'd done all I could. Then l...

Resolved! Terrible signal strength, dropped calls, 3g/4g?

Hi all, Been with o2 for 7 years now. Switched to them when moved to a new home as they were the strongest signal and former (Tmobile) was dropping calls/poor signal. I've noticed recently that my signal (still in same home) has gone to the dogs. Bot...

Resolved! I've lost my phone and SIM card

Hi there I've lost my phone and SIM card I need to put a hold on the account as well as pay the bill

Resolved! Best pay monthly plan

I'm looking a getting a pay monthly o2 mobile. Could anyone advise the best pay monthly, add ins or whatever plan for the following:My wife works in Spain during the summer and has a pay as you go o2 uk mobile and a Spanish mobile. I normally call th...

Resolved! spare phone sim stopped working

Hii found my spare phone after losing it for 6 months- battery almost full (nokia) but the sim doesnt work.Ideas?thanksC

Resolved! New contract offered and agreed then taken away on finalisation ! Go figure

Hi all, Not sure if anyone can help or whether I should go directly through a complaints procedure. I am an O2 customer many years standing in fact I have never been with any other provider. At present I have a rather old Sony Xperia which I am looki...

Resolved! Travelling to finland

Good morning, I am an o2 customer on a basic sim only contract but I am going away to Finland at the end of the month and was wondering what would be the best way to go about making phone calls and text while I'm over there? I need to contact UK and ...

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