Solved: Re: calls/texts to tenerife from UK on Pay & Go

disco-kid · ‎11-09-2017

I have just bought Pay & Go O2 sim £10 bundle ..

Should I be able to call/text to a mobile in tenerife ( +34xxxxx ) number ..

I have tried but get 'Can't send ' on texts and calling takes me to the the Pay as you go top up service ..

MI5 · ‎11-09-2017

No you need credit.
Bundle allowances are for uk calls only.

call costs for international calls etc can be found here http://international.o2.co.uk/internationaltariffs/calling_abroad_from_uk

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-09-2017

No you need credit.
Bundle allowances are for uk calls only.

call costs for international calls etc can be found here http://international.o2.co.uk/internationaltariffs/calling_abroad_from_uk

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎11-09-2017

Like @MI5 said, alas.

Now if that number in Tenerife was a +44.... number, no problem.

Or if your number here in the UK was a +34.... number, also free.

"Free" calling/texting/data in the EU zone only applies when you are roaming, y'see, @disco-kid, and then only for a certain time period not to exceed (60 days in a year, I think?).

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Roaming-Changes-from-15th-June-2017-quot-PAY-AS...

Links to O2 Social Media Team here

Martin-O2 · ‎12-09-2017

I hope the above advice answered your question @disco-kid but if anything else comes up let us know

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

disco-kid · ‎12-09-2017

Subscribed an extra £10 and all working OK .. thanks for your advice ..

MI5 · ‎12-09-2017

Glad you got it sorted.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎13-09-2017

Great to hear @disco-kid!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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