Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Posts: 115,394
Topics: 571
Solutions: 15,780
Registered: ‎04-04-2012

Re: breach OFCOM regulations regarding PAC

We need to get better at informing each other of changes such as this.
If O2 want us to be part of the front line they need to communicate better so we don't end up looking like fools !
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 16,454
Topics: 297
Kudos: 1,856
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: breach OFCOM regulations regarding PAC

[ Edited ]

Thanks for the update @MercedesS as @MI5 says better communication is required.

 

I guess that know opens the gates on ebay for gold numbers / consecutive numbers to be sold on unactivated sims from the Star trader programme !

 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous
Posts: 0

Re: breach OFCOM regulations regarding PAC

I had no idea this was a new rule. Has it only come into effect this afternoon 

Former Staff
Posts: 1,192
Registered: ‎01-02-2017

Re: breach OFCOM regulations regarding PAC

We didnt know either till you guys reported it! We keep learning everyday because of you! So thanks again Mexican Wave 

 

We just hope that @Anonymous was helped at the end! Because that is why we are here for Wave

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
Posts: 2,174
Topics: 124
Kudos: 177
Solutions: 44
Registered: ‎06-11-2014

Re: breach OFCOM regulations regarding PAC

I think this is a terrible change. If someone gets a pay and go sim, doesn't activate it, then technically the number isn't active.

Time to do what giffgaff does, don't provide the number until the sim is active.
Current Phone: Sony Xperia XZ Premium
Posts: 98,520
Topics: 763
Registered: ‎14-01-2013

Re: breach OFCOM regulations regarding PAC

[ Edited ]

Personally I can see this degenerating into mass confusion!! It's fine informing us of this change. We aren't CS. Have they all been informed? From previous changes I very much doubt it. Every single member of CS including Live Chat should now be aware that a PAC can be given whether you have topped up or not.

Some months ago I suggested (in the ideas section) that customers should be able to get their PAC via MY O2. Although the idea achieved the 'required kudo level' nothing was implemented. I suggest we should look at that idea again @MercedesS

https://community.o2.co.uk/t5/Community-Ideas/Request-PAC-via-My-O2/idi-p/1031844

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 115,394
Topics: 571
Solutions: 15,780
Registered: ‎04-04-2012

Re: breach OFCOM regulations regarding PAC

Just one of a dozen or so "ideas" that require revisiting imho but O2 have made it abundantly clear that they aren't really interested and are just paying us lip service.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 98,520
Topics: 763
Registered: ‎14-01-2013

Re: breach OFCOM regulations regarding PAC


@MI5 wrote:
Just one of a dozen or so "ideas" that require revisiting imho but O2 have made it abundantly clear that they aren't really interested and are just paying us lip service.

If I am going to be totally honest Rich I was 'insulted' that it was given no consideration from management and the one single reason I never posted another idea. I even wrote to one of the admin and was assured it HAD met the criteria and would be discussed and considered. I never heard another damn thing (I know a few of you felt it wouldnt be approved as O2 didnt want people to leave...However this new rule about not needing to top up to get a PAC opens the door for it to be considered,

So many ideas fell by the wayside and in the end I just thought it became a paper exercise and was continued because it looked forward thinking and innovative!

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 115,394
Topics: 571
Solutions: 15,780
Registered: ‎04-04-2012

Re: breach OFCOM regulations regarding PAC

Yeah, for sure....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 83,856
Topics: 578
Solutions: 4,212
Registered: ‎04-01-2009

Re: breach OFCOM regulations regarding PAC

My thoughts too @Cleoriff, it got to the stage where the ideas section was more akin to people trying to justify their jobs.

I now treat all requests for ideas and thoughts with disinterest purely because of the lack of respect by O2 and their apathetic treatment of the time and commitment put in by many members of the community.