breach OFCOM regulations regarding PAC

[Anonymous]

o2 are refusing to provide me with a PAC until I top up more money, they are REQUIRED to provide one upon request but are holding my number to ransom until I give them £10. I don't know what to do to resolve this

[MI5]

It is O2's policy to not issue a PAC for a PAYG number until you have topped up at least once.
This is not in breach of any guidelines or rules at all.

[Anonymous]

You mean that isn't in breach of the requirement that 

"A PAC must be provided to you immediately over the phone or within two hours by text"

[MI5]

You don't yet meet the requirements set out in o2's T&C's so you can't just demand a PAC until you do.

[MercedesS]

Hello @Anonymous, I'm MercedesS from the O2 Community team and I just wanted to say Welcome to the O2 Community!

We are sorry to hear about your problem. I have sent you a private message to request more info to be able to help you. Check it when you can 

[adamtemp64]

@Anonymous 

Where  did you get the sim from in the first place how much have you topped it up in the past and when 

[Anonymous]

You can only get a pac straight away with you are on contract but then that generates a final bill.

[MercedesS]

Hello @Anonymous, any PAYG customer can request a PAC without topping up. So please, can you try to contact customer service to request it again? 

[MI5]

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@MercedesS wrote:

Hello @Anonymous, any PAYG customer can request a PAC without topping up. So please, can you try to contact customer service to request it again? 

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Obviously a new rule as it's never been that way before.

[MercedesS]

You are right as always @MI5! 

And I forgot to say thank you all for the help @Anonymous, @adamtemp64 and @MI5