Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Premium things on my bill ...what the heck are they? Unable to talk to a person to find out

HelloO2 has just sent me the messageHello JULIEYour bill normally comes to £40.06. But this month you've already spent £22.04 more than that (and that's without VAT).To keep track of what you're spending, text 'balance' to 21202 free at any time. Or ...

upgrade

i tried calling O2 and I waited and waited and waited etc. I then tried live chat no reply no reply no reply etc.I have been with O2 for over 15 years and this is the first time I have needed to contact them.I think I will change my contract to BT or...

Resolved! Changing to Classic PYGO

I am going to change from Simply Paygo to Classic Paygo, as I don't use my mobile phone a lot. I have ordered the free SIM and will be paying £10 to activate the new service. I have around £4 credit left on my Simply Paygo SIM. What will happen to th...

Resolved! Customer complaints adviser not doing as they said on the phone

I recently had 2 calls to customer service 1 direct to complaints. The issue being charges to my phone which should not of been able to happen. The advisor said that the previous advisor had refunded my account £10 and she would add credit to cover m...

Phone not delivered TWICE!!

My new phone was not delivered. Twice now. They say the order was complete. I called O2 from America and they said they would resend the phone today. A woman called Alice was supposed to call yesterday but didn't. She said they would send the phone t...

Resolved! SAFARI LOTTERY

I have noticed for the last six weeks a charge appeaing on my bil realting to the above...I never signed up for anything, it is a scan and the website does not exist and I cant contact them, how can O2 be paying these crooks...absolutley f----ing rag...

Resolved! Disastrous transfer of number

Transferred number from Vodafone 6 days ago. Took 5 days for number to port across and now can call out but have no incoming calls or texts (in or outgoing), also unable to set up iMessage and voice calls going straight to voicemail. Have contacted 0...

Resolved! Paying bill from overseas

I am trying to pay my monthly bill online as I'm in New Zealand. Even though I advised my bank, BARCLAYS that I was going overseas, they have obviously decided to not allow my credit card to be used, so I'm trying to pay with my New Zealand cc, but 0...

Resolved! new sim card

Hello. if there is a possibility to obtain a new SIM card with the same number. (Card nano) why? because it is broken, but works even. option is free? or if I get the same sim card with the same number the mice only destroy damaged card. Greet Rafal

Resolved! Why do I keep getting billing when I never activated phone as was faulty sent back contract cancelle

Why do I keep getting a bill when I am not in a contract and got no phone

O2

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