on 12-06-2017 23:01
on 12-06-2017 23:01
I've just upgraded my handset and contract, I'm now on a 5Gb contract with 10Gb as a free Bolt-On. I've just used up the 5Gb but instead of continuing to the 10Gb data I'm being told I need to get additional data.
Does anyone know if I have to activate this Bolt-On please as this has happened at just after the 202 number has closed for the night and there doesn't seem to be anyone available for an online chat either.
Thanks in advance.
Solved! Go to Solution.
on 12-06-2017 23:08
on 12-06-2017 23:08
on 13-06-2017 09:24
Cool, ok much thanks.... Except I'm not in a position to call them at the moment so trying to use the online chat (has always been very good in the past) but it's not available, says looking for an available agent, the same as last night - think it may be not working.
on 13-06-2017 09:27
on 13-06-2017 09:27
on 13-06-2017 09:53
Aha that makes sense! Would be nice if they made it clear on the website. Will try calling as soon as I can.
Much thanks for the advice.
on 13-06-2017 10:02
on 13-06-2017 10:02
on 13-06-2017 10:50
on 13-06-2017 10:50
Hey @Anonymous How are you getting on, did you manage to contact CS?
Thanks for the feedback around the clarity of the website - we will pass it on to O2!
on 13-06-2017 10:52
No, not yet. Still refreshign the chat page but haven't been able to try calling 202 yet.
on 13-06-2017 10:55
on 13-06-2017 10:55
Try the live chat on this link, I just got through straight away.
on 13-06-2017 11:35
That's funny, we can get hold of them to complain!!!
I managed to call 202 and got it sorted with a bit of a workaround quickly and easily so all good.