Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Wanting to cancel my monthly SIM only

I got the SIM the previous day, my phone won't accept it so I want to cancel it, simple as. It's been taken fully out of packeging and used once, but I'm assuming it can still be cancelled since it hasn't been 14 days, right?

Resolved! Bill overdue

Hello I have an over due bill of £59 (2 months contract ) and my phone was cut off Bout a week n a bit ago when I was 28 over , I can make a payment later but not all of it , will I get phone use back?

Resolved! Caller gets several rings even when I have no signal

I always used to get O2's missed call (technically the abandoned call type of alert) texts to say someone had called but couldn't get through, now I don't get these - unless I've been trying to ring someone at the same time they've been ringing me or...

Resolved! Strange prices per text

Hi there,I don't understand why on my bill a text message from Uk to Poland appears at £0.167 per text. The customer service person told me it was 20p. So where did this strange 3 digit decimal came from? And the call cost at £8.345 I was a bit confu...

Resolved! extorsionate air time charges

I down graded my phone from a super duper Samson S7( or something ) to something smaller and more affordable. I worked out that i did'nt chat much (or so I thought) and now I have been stung for a bill of 80 quid. I can barely afford food or to pay m...

Resolved! Air time charges

I down graded my phone from a super duper Samson S7( or something ) to something smaller and more affordable. I worked out that i did'nt chat much (or so I thought) and now I have been stung for a bill of 80 quid. I can barely afford food or to pay m...

Resolved! Upgraded and received new SIM but no carrier is being registered

Hi, I upgraded from a very old LG phone to an iPhone 6s yesterday. The LG phone no longer exists as I explained on live chat but the new phone is not picking up that the new SIM is O2. So apart from bowsing the web, the phone is useless. I can't foll...

Navigating website

o2 must employ someone just to make website as difficult as possible to navigate and useless if you get there !

Resolved! O2 Debt Collection issues

Hi, Can anyone help with this?Last year I ran up a large phone bill with O2 which I was unable to pay. It was passed to Wescot, a debt collection recovery agency, and I entered an agreement with them to pay £30 per month. I did this each month and di...

Unable to receive Incominig call and Text message (disrupted service after new porting)

I have now been with O2 for 10 days and only got 1 day of full services. Since submitting my PAC for porting my old number from EE, I have had nothing short of a nightmare and seems no one at O2 is capable of sorting this out. 14th Aug 2016 - Bought ...

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