Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Network Outage - Friday 12th October 2012.

I am wholeheartedly disappointed with the treatment of the network outage on Friday.I was unable to use my phone for approximately 6 hours. This had a whole host of consequences that I will not detail here. However, I was in situations that would hav...

Simplicity ulimited texts changes,, not happy!!!!

had the ulimited texts plan for over a year,,,,, o2 have changed it from 12,000 to something way less. This is a game breaker for me, im dont call much I only text, really having to think now and possibly move elsewhere. For starters unliited texts t...

Resolved! Unlimted Texts and why it is not unlimited

Shanu: Please give me a minute.Shanu: So that I explain this to you.Shanu: It was an internal change and was done on 5th sep 2011.Shanu: We did notify the customers through texts it may be that you didn't get it.Shanu: Now the fair messaging is 2990 ...

Resolved! Two direct debits for the same IMEI number

I bought an iPhone 5 and had a contract set up with a new number, I then phoned up O2 to switch my number over however they set up a brand new contract instead so I had two contracts for the same IMEI number. I phoned them up, said I'd be called back...

Resolved! Data charges Pay-as You -Go

I'm confused, the mobile hasn't left the house and the wi-fi is working fine so why is has my 500MB bolt on of data gone down to less than 400 in one day? Am I mistaken by thinking that use of my home wi-fi doesn't use up the data and that it's only ...

Liars!

So, had a pay as you go phone to take travelling - i get back and decide to get a pay monthly contract phone - but i had some remaining credit and was told by the advisor in the shop that it would be credited to my account so i would have a couple of...

Resolved! my deposit!!!!

i have been with o2 for ruffly about 8yrs now and decided 4 months ago to get a contract with you seen as i had never had any issues with my service, well i wish i never bothered since taking out the contract i have had nothing but trouble with you!!...

O2 Data Rollover

I have just thought of a great idea that I think O2 should look into which is a "Data Rollover option" Most customers don't use all of their O2 Data allowance during each month but some months they end up having a high useage amount. (This has just h...

O2 have cheated me out of £60 quid in one month - deliberatley

When you are sent the message from O2: From July, we're changing the way you can use your mobile in Europe. You'll pay a 50p connection charge to make or receive a call, then use your UK call allowance. And no more than £1.99 for a day of data. For m...

Resolved! Pay monthly offer not being applied.

In August I signed up for a 12month contract at £32 a month. However I also had a discount apllied from moving from pay as you go which meant my bill would only be £19 a month. They took £33 out of my account that day and said that my next months bil...

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