Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! free minutes not working

Hi all,I topped up last week 15.00 so i had free minutes worth at 500, and 10.00 worth of texts.I text and used some minutes then got down to 0.39p credit on it....then each time i rang it said my credit was low...and when i rang another o2 user it d...

Resolved! Terminate contract and then ordering new phones

I currently have 2 contracts with O2, im not due to upgrade until later this year so i decided to cancel both contracts and start new ones so that i could get new phones. I ordered my 1st phone no problem, i then went to order my 2nd and when i enter...

Resolved! Limiting calls when allowance exceeded

Hi. I have bought my daughter a pay monthly phone.. which I pay for .. however shre has began to exceed her limit by a large amount. Is there any way to limit this or set a ceiling?

To O2 - I tried to stay but you didnt want me!

Dear O2, My iphone, 4 months away from its contract end date, died recently. I used your "web chat" system, and told the lady that I was happy to pay off my contract and start a new one in order to get a working up to date phone. She told me "there i...

Resolved! Terminating a mobile phone contract

Hey Guys!! I was just wondering if I terminated my contract would I have to give the mobile phone back to o2? And would it be the cost of my Tariff x Months left? Do I need to pay the 'Bolt Ons' for the remaing months as well?? Many thanks!!

Resolved! Bills getting capped.

Is there a way to get your bill capped or even a text to say your near your limit? This is the second time o2 has billed me for £200+ first time was for internet usage even thou i only had a basic phone at the time but they didnt beleive so had to pa...

Resolved! Account

Hello i've two mobile phones and i want to aign in qith two diferent accounts how can i do it ? Can i join them ?

Resolved! Switch from monthly to PAYG - calls outside allowance?

I am planning to change from monthly to PAYG in May 13. At present, calls to the Isle of Man (01624/07624) are included in my tariff. They no longer will be, so my £10 per month PAYG will be for 75 mins UK calls, 500 texts and 100MB internet only. I ...

Resolved! Mobile reception

A message for the 02 team.I am not able to receive or send calls from my mobile today. The message coming us is "Emergency Calls only".Is there any problem with the 02 system at the moment?Pat F

My O2 App update

The app has just been updated : What's in this version:Thanks to your feedback we’ve given the app a complete overhaul; A shiny new design, access to multiple mobile accounts, loads faster and more responsive, increased capacity to handle lots more c...

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