Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Itemised international messages

Hi there, Wondering if anybody can help. I need an itemised bill for some time I spent in montreal, I sent messages to my colleagues and need to claim it back through my expenses. Now when my 'itemised bill' through 'my 02' tab only details the numbe...

Resolved! Why my phone after being lost cant find network ?

I've lost my phone couple days ago, block it using life o2 chat and ordered new SIM.Found my phone now, but with new card cant find network. SIM is activated should work. Do I have any other restrictions on it or my phone is damaged. ?

Resolved! Unwanted data

O2 keep texting me to say they are providing me with 50mg of data for which they will deduct £1 from my balance. I am paying for something I don't want as I never use data so how do I stop them doing this?

Resolved! Due an upgrade,but i need help or advice

Hi guys and gals,im able to upgrade but i have a bit of a dilema.I have a loyalty bolt on (£2 off a month) which runs for 2 years.If i upgrade i lose that bolt on.Ive spoken to chat and they said speak to upgrades team,I did and they said nope cant h...

Resolved! Massively overcharged!

Basically I got my usual email to tell me what my bill for the month was going to be. To my shock it said £337.16! I knew this could not be correct, so I spoke to somebody at 02 about it and they looked at my account and they said they couldn't see w...

Resolved! Refurb Handsets

Why is it showing on the o2 shop that a galaxy s4 black refurb phone is available if you look as a new customer but not if you look as an existing customer upgrading?

My PAYG credit has now got to £75!

Hi all, I've had the same o2 sim card for 10 years now, always topped up £10 per month and since the tariff changed to unlimited txts for £10 (I never make phone calls) my credit just keeps rising. Is there anything I can do about this money? Eg, wil...

O2! Sort it out! Switching from Pay Monthly to Pay and Go

Hi, Ok. Over a month ago now I enquired about switching from Pay Monthly to a Pay As You Go sim due to my contract coming to an end on the 21 September 2013. I was told I would have a sim card sent out to me within 7 days and then as soon as I activa...

Resolved! Live chat

Okay so I bought a top up yesterday expecting to get my simplicity allowance.. But I didn't receive it and I checked my balance and seen that o2 had deducted £6 from my credit which I then realised was for a bolt on that I had cancelled well at least...

Resolved! no allowance received

My first top up was £20 and tariff was fine, yet topped up £10 and never got any allowance at all... Cld anyone explain please?

O2

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