iPhone 5 issue with no internet & calls failing

[Anonymous]

For the past 4 months my wife's phone has lost internet connectivity and continually gets call failure. We had web chats, numerous conversations actually been down to a O2 shop twice even received a new SIM card & still the problems persist. We don't have an apple store close (Bradford). I am paying for services I'm not receiving surely O2 are in breach of contract as this as been going on for months with no resolve ?!

[MI5 · Accepted solution]

If the phone is faulty you can send it to Apple if a store is not near enough for you to visit.
O2 are not in breach of any contract unless you have proved that they are depriving you of a signal.

[Anonymous]

You could use o2's repair service by popping into your local shop ,but to be totally honest I'd make the trip to the nearest Apple Store.

I used to travel to mine which was nearly an hour and half each way !

You could go in Apples home page and speak to their support specialists.

[Anonymous]

Hi M15, can I ask why when I'm under contract to a provider are they not sending the phone they supplied me with to Apple ?! Surely as a consumer I have rights regarding faulty equipment. O2 have tried and acknowledged there is a problem but aren't excepting liability. Would you continue to pay for a service your clearly not receiving ?!

Ps appreciate your replies.

[Anonymous]

I'll look into that cheers bandofbrothers !

[MI5]

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@Anonymous wrote:
Hi M15, can I ask why when I'm under contract to a provider are they not sending the phone they supplied me with to Apple ?! Surely as a consumer I have rights regarding faulty equipment. O2 have tried and acknowledged there is a problem but aren't excepting liability. Would you continue to pay for a service your clearly not receiving ?!

Ps appreciate your replies.

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O2 will send it to their repairers for you but if you want the best Apple care you have to do that yourself.....

ETA I wouldn't advise letting O2 lose on it.... Apple direct everytime would still be my advice.

[Anonymous]

In the past I think you could ask for a return bag for a repair but I'm not sure this is still a service offered.

You would need to speak to a specialist.

I personally wouldn't allow anyone other than Apple to effect a repair on my iPhone.

In many cases they simply swap out the faulty one for a mint refurb model.