Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! iphone 6s unlock...

asked for my iphone 6s to be unlocked as im going on holiday and want to use another sim waited 3 days to be told i have to wait till end of my contract when it says on the unlock form it can be done at any time but you still have to pay your contrac...

Resolved! O2 PAYG to O2 monthly - 2 different numbers

Hello, I recently paid off my device plan so am free to go where ever i want now, am guessing my number reverts to a PAYG number. However, i have just ordered a contract phone through mobilephonesdirect on O2, i did not select upgrade option and now ...

Resolved! Myo2

I changed from payg to contract and I can't log on to my O2It tells me I have 2 accounts.I've been to 2 O2 shops and no one seems to be able to fix it

Resolved! Leaving O2

I have submitted my O2 PAC today to my new provider, reasons for this decision well documented in previous posts, I believe, from information on other posts, that's all I need to do to terminate my contract with O2 ?I have just started my new monthly...

Resolved! Student Discount

Seeing as I couldn't get on the live chat today thought I'd try here.I tried to apply my student discount back in June but something went wrong and it wouldn't work. I used the live chat and they said they would apply it for me. July comes still no d...

Resolved! Genuine refund message

I had this email from o2 this morning advising of a refund I am expecting one but it looks a bit strange. Does anyone know if this is genuine. The above referenced order has been refunded.We have refunded the charge today onto your payment card.Pleas...

Resolved! Direct Debit

Hi. My first o2 bill is due and I just want to know whether a direct debit has been set up or if I have to make a payment online. I've tried live chat but it's always busy. I purchased my phone and contract through the Carphone Warehouse. Any ideas?

Resolved! Help ending contract.

Brilliant if anyone could help me ..My contract date is up on 6th Nov and billing date is 1st Nov,ive tried to get through to 02 for 3 days and kust left hanging in a que,the live chat is a waste of time,how on earth do i cancel my contract before th...

how long till phone is cut off

Hi 02 recived my phone back Monday 12th Ocotber and I know they have put through the cancellation process. Does anyone know how long bedore the number does not exist. As when you rign it still goes through to voice mail.

Resolved! 30hrs since returned item was delivered & signed for - no update on repair tracker

Hi, I returned a faulty phone which was signed for just about 30hrs ago yet there has been no change to the repair tracker status. It remains at "Job booked". When should I be concerned?

O2

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