Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 taking unauthorised money from account.

I am in my sixties and require a phone for emergencies nothing else. I have basic simplicity at £10.50 per month. Last month O2 emptied my account by £1 daily and sent me a text at 10pm saying that i could use the internet till 12pm. Once my account ...

Resolved! iPhone 5 16GB for sale or not for sale?

I've just tried to upgrade my phone and wanted a new iPhone 5 16GB. While the website says the phone is in stock after selecting it it says the phone is no longer available. Puzzling.But even more puzzling is after chatting online with an advisor I w...

Resolved! How long is the cooling off period?

I have been unable to find this information. To my knowledge, all contracts have a 2 week cooling off period, is this right?I should mention that I purchased my contract through Carphone Warehouse. Having several problems which make me think this con...

Resolved! Using a family members upgrade with your own O2 contract SIM card.

Hi, My own upgrade with O2 isn't due until June next year. However my wife's upgrade is a few months earlier in March. She isn't bothered about upgrading first and has said I can use her upgrade to go from my 4s to a 5s. When we go into the store to ...

Resolved! How can I change the email address my O2 mobile bills come to?

Topic. I would prefer paper bills in the post, but O2 don't do that, with paper bills though, Dad keeps them in a file and knows how much I'm spending each month (and then gives me a 20 minute lecture/rant about how I'm spending too much)

Resolved! Credit Check Problems

I went into an O2 shop yesterday and when they did the credit check they asked me for a second debit card and my drivers licence. I have a drivers licence but I only have one bank account so only have one card. They said they could get around this if...

Resolved! Email my bill instead of txt

Can I stop my bill coming through as a txt? I'd prefer email because I read them more than my txt which I have a habit of deleting without reading

Resolved! Email to SMS service not working?

Is anyone else experiencing a problem with email to SMS notifications not being received? I use this service quite a bit, and have noticed starting today that although the emails are arriving OK I'm not getting the corresponding SMS message. TIA. --D...

Resolved! refurbed or repaired after 14 days

Does anyone know about this situation about repaired or refurbished handsets after 14 days? shorley not on when you pay for a brand new phone and then get given a refurbed unit within a month but you are still paying for the brand new phone. sure ofc...

Resolved! Quitting Pay and Go Go Go

Hey everyone, I recently moved over to Pay and Go Go Go, and frankly I am not at all impressed, so I would like to swap back to Pay and Go. The questions is, how do I do it? I am at a loss to know what to do. Thanks in advance to anyone who can help.

O2

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