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Unable to top up online

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Anonymous
Not applicable

on ‎17-04-2014 12:52 - last edited on ‎17-04-2014 13:05 by Moderator

on ‎17-04-2014 12:52 - last edited on ‎17-04-2014 13:05 by Moderator

I have a mobile broadband, pay as you go sim but I cant not top it up. The O2 store can not top it up for me, I have asked twice - they say I should top it up online. But when I top up online the payment failures, probably due to that my credit card is registered with a non-UK address. Help please.

 

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adamtemp64
Level 66: Unequalled
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on ‎17-04-2014 13:04

on ‎17-04-2014 13:04

@Anonymous you can only topup mobile broadband by card as stated in the mobile broadband t&c

Access can only be purchased using your credit/debit card. Payment can be made using Visa, Visa Debit, MasterCard and American Express* (*with the exception of iPad customers). This clause supersedes any contradictory term in the O2 Pay & Go airtime agreement.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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‎17-04-2014 12:55 - edited ‎17-04-2014 13:48

‎17-04-2014 12:55 - edited ‎17-04-2014 13:48

You do have to use a uk registered card. No way round it.

Edit to remove till voucher question.
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MI5
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‎17-04-2014 12:57 - edited ‎17-04-2014 13:07

‎17-04-2014 12:57 - edited ‎17-04-2014 13:07

Edit: Posted incorrect information.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to Anonymous

on ‎17-04-2014 12:58

on ‎17-04-2014 12:58

Does this help

http://mobilebroadbandaccess.o2.co.uk/services/EnterMsisdn
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adamtemp64
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on ‎17-04-2014 13:04

on ‎17-04-2014 13:04

@Anonymous you can only topup mobile broadband by card as stated in the mobile broadband t&c

Access can only be purchased using your credit/debit card. Payment can be made using Visa, Visa Debit, MasterCard and American Express* (*with the exception of iPad customers). This clause supersedes any contradictory term in the O2 Pay & Go airtime agreement.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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