New number

[Anonymous]

I've just been issued with a new number due to being scammed.  I need to change the number on my account from my old one to my new.   Can someone tell me how to do it?   I have the new number ready to enter, but just can't find the correct place to do it    Help!

[Anonymous]

O2 customer services will help you.

http://www.o2.co.uk/contactus

The new number may take a little while to latch to your account.

You can also link accounts to your myo2.

http://community.o2.co.uk/t5/Discussions-Feedback/link-accounts/m-p/419548/highlight/true#M31491

[jonsie · Accepted solution]

Better just calling customer service. Your number should update automatically, you don't want to be linking accounts at this stage.

[Anonymous]

Thanks for replying.  Customer Services gave me the new number over the phone and said I could go online to my account and change the number there directly.  The only place I see that a number can be changed is the contact number and, as I don't have any other numbers to link to, it won't let me do this.   The new number is due to the scammers accessing my bank account through mobile banking, so I don't want anything to link to the old number.

[Anonymous]

If the number has just been associated with your account it can take a short while I believe.

[MI5]

CS should have provisioned a number port so it should be done automatically.
Your number in your "My O2" will also change over automatically...

[Anonymous]

Thanks....will just have to have patience I reckon...lol   I was told it would take up to 24 hours to become active, but that I could enter the number directly into my account on here.   So.....breathe and wait

[Anonymous]

I'm sure all will come good.

[Anonymous]

Dont worry it should change over itself in a short time

[Anonymous]

Thanks