Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 'The basics" charge

I have noticed a chage on bil called 'The Basics'. What is this for?

Resolved! How do I get my PIN number.

Don't know my pin,how would I retrieve it.

Resolved! Transfer PayGO Credit

Hi recently bought replacement phone for my father who's on contract but had to get £10 credit... Daughter has a PayGo phone and wondered if I could transfer the credit from the unused sim onto her phone?

Resolved! Monthly PAYG package

HiI am new here so hello to everyoneI have a monthly £10 PAYG package which gives me 1000 texts 150 minutes call time and 500MB internet and I top this up every monthWhen I tried to make a call today I was diverted to the top up line I tried a few ti...

Resolved! better tariffs for new customers?

Hi, I am going out of contact and there is an offer online £16.0012 Months600minutesUnlimitedtexts750MBdataNow with 50% more data - 750MB instead of 500MB500 O2 to O2 minutes1 month early upgradebut they tell me I cannot sign up for it because not av...

Resolved! allowance usage history

Is it possible to view your allowance usage history on pay monthly contracts

Help! Do I change contracts or not!

Hi I currently have an Online simplicity 20 on which I get unlimited data. I've had this for 5-6 years. I am currently on the lookout for a new phone, I normally buy my phones outright to go with this contract, but this time I don't no what to do, It...

Resolved! issues topping up a new PAYG sim

I recently ordered a PAYG sim from O2...I am also a contract customer. The new sim is for a tracker device for my bike. Problem is, I have activated it, but I do not seem to be able to top it up with my debit/credit cards, either online or over the p...

Resolved! need a smaller sim???

I currently have a micro sim for my Nokia limia but have just ordered an iphone 5 and it requires a nano sim which is a lot smaller how do i go about getting a smaller sim with the same number and tarrif is it as simple as going in to an o2 shop or i...

Resolved! Charged for free calls!

Hello I called my brother the other day to be charged £1 for no reason, I have my free 100 minutes of phone calls and texts and I phoned him with it, nowhere near ran out of it and it charged me £1 up front, the next day I phoned him also and it char...

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