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The joke that is O2

Anonymous
Not applicable

Ok, i've been nice. I've been polite. I've ignored all sorts of **bleep** ups, but i'm done with O2 now.

 

I am really not sure what collection of clowns operates this network but I'm sure they all have a good laugh at our expense.

 

1) Why, when my bill is not due until 5th January have I been cut off. Twice?

2) Why do you keep sending me emails trumpeting your 4G service when I can't even get 2G at the best of times?

3) Why do you try and convince us that you 'Live Chat' is actually a real person when it is so obviously a collection of pre-programmed responses

4) Do you actually give a monkies about your customers or do you just sit back and rake in the money?

5) How do you get hold of someone on the phone who isn't a completely disinterested clown who has no interest in resolving issues and when they think their headset is muted, say to one of their colleagues 'got a right moaning **bleep** here'

 

So, O2. Answers to the questions? And more to the point, what are you going to do about it?

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adamtemp64
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Best you put that all in a letter and send it to o2 we are all customers here.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Message 2 of 17
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adamtemp64
Level 66: Unequalled
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Best you put that all in a letter and send it to o2 we are all customers here.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 2 of 17
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Anonymous
Not applicable
We are all customers here like you.

If you want an official response then either e mail or again ring them or fill out a complaint form.

E mail ; https://www.o2.co.uk/apps/help/help

Complaint : http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...
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MI5
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I could give an answer to all your questions but I somehow think you wouldn't be interested in hearing them.....?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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perksie
Level 69: Guiding Light
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Probably best to make sure you have your facts right too, as they aren't!

 

If you feel the way to speak to people is as you do let's hope someone will want to help you.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 5 of 17
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Anonymous
Not applicable

No point. Tried that on the phone. Get passed from one clown to the next.

 

Just counting down the days until I can tell them to shove it!

 

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MI5
Level 94: Supreme
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@Anonymous wrote:

 

Just counting down the days until I can tell them to shove it!

 


That's the best thing for you to do....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 17
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Anonymous
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In that case just ensure your next network gives you good stable signal by checking out their service via payg sim cards.

Get your phone unlocked for free via O2.
Message 8 of 17
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Anonymous
Not applicable

According to their signal checker I should have a good 3G signal..............

Message 9 of 17
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Anonymous
Not applicable
The service status gives an indication.

It's not 100% accurate.
Message 10 of 17
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