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Unable to see my order- locked account

Mammabear24
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

I ordered a iPhone 15 today and I had a email confirmation and money taken. Then I received a text saying for me to press a link to see the progress. So I pressed it where then I had to answer the last 4 digits of my bank and my postcode. For some reason it kept being wrong which then made my account locked. I failed to log in for a while after that. Then I tried to log in via Internet browser. It worked and now it shows I got no orders on my account when I press the link and try to sign in that way it says that we can't find thus page your after because ..typo or been moved, or deleted. I'm very worried because it was said if was coming tomorrow but I'm unsure why I can't find my order anywhere 

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Bambino
Level 85: Esteemed
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Registered:

@Mammabear24 This is not O2. This is a customer community. You need to speak to customer service. Too late in the day today. You'll have to wait until morning.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Or you can call the sales team on 0800 081 0255 or 0808 002 0202

I DO NOT WORK FOR O2



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