O2 taking unauthorised money from account.

[Anonymous]

I am in my sixties and require a phone for emergencies nothing else. I have basic simplicity at £10.50 per month. Last month O2 emptied my account by £1 daily and sent me a text at 10pm saying that i could use the internet till 12pm. Once my account had less than a £1 they bombarded me with up to 30 spams a day telling me to top up or i could not use the internet!

After getting help from an O2 helper online they stopped the spam after 28 days but no reimbursement!!!!! A few days ago i got £3 rewards which has had 2 nights at £1 taken for the internet. The only advice i have seen on here is to pay for the interney monthly which is like having no car yet paying for a garage. Short of changing my provider how can i stop O2 from stealing my pension?

[jonsie]

You need to switch off mobile data if you want to stop the charges or add a basic data bolt on. If you tell us which phone you have we can help you to do this. It's easy to do so please don't let this stress you out. We are only too glad to help you.

[Anonymous]

i have a samsung wave y and last night they took my last £1. So need to do this quickly please.

[jonsie]

go to settings>more>mobile network and untick Mobile data.

[Bambino]

It should never turn itself on, but for peace of mind, make sure you check from time to time that your mobile data setting is off. If you want to update any apps that you use, do it over your home WiFi connection, which is free.

[perksie · Accepted solution]

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@Anonymous wrote:

i have a samsung wave y and last night they took my last £1. So need to do this quickly please.

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You were complaining about this in October and we could have stopped this for you then if you had asked.

As above turn data off if you don't need it and the problem will go away.

This is not something O2 can do for you and this is totally under your control, so the accusations of theft are untrue.

[terryuno]

Hi

I have a similiar problem with my Huawei Ascend Y300. I don't use the phone all day and when I switch it off at night a message comes up saying they've taken £1 and I can use service until midnight. I have two questions.

1. How do switch off this data usage on my Huawai Ascend Y300?

2. If a took out bolt on for £3 a month would I still have to pay this £1 daily charge?

I'm not really au fait about mobile phones and would be grateful for any answers

[MI5]

Pull down the notification bar at the top of the screen and press "mobile data" so it turns grey. This will stop phone connecting to data. If you pay the £3 a month bolt on you get 100mb of data to use. If you use that all up you will be charged £1 a day thereafter.

[perksie]

Whoops I had the wrong phone, thanks MI5!