Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

1.99 travel data not anywhere near 15mb

I'm in France. I keep exceeding my daily data of 15mb. I keep adding more data by texting more data to O2.This works.But. It runs out very quickly. So I've reset my iPhone data counter and it seems to run out after about 2mb or received data and 1mb ...

Resolved! Contacting O2 by email

Hi there,I have purchased a phone on-line today from O2 and it arrived without a USB lead which I was assured would be in the box. I am trying to contact customer services by e-mail, without resorting to using an 0844 number. Live chat gave me:- myca...

Resolved! Cash-back!!!

I upgraded my daughters phone to an Iphone 4 a couple of months ago, I only set a budget of £21 p/m, my daughter was picking up the price of the phone. The best they could offer was £49 for the phone but the tarrif would be £27 p/m. I was about to le...

Resolved! Making contract cheaper.

Hi! I've recently graduated university and am now struggling to find a job and pay my phonebill. Is there a way of downgrading the contract to make it cheaper? I took it out in February 2012 but when I went in to the shop to ask, they weren't very he...

Resolved! o2 account and new P&G number

i left o2 several months ago and have returned recently with a new number - unfortunately i can only sign in to my old o2 account and am unable to create a new o2 account for my new number. i no longer have the sim for the old account, so any ideas o...

Resolved! Upgraded to Unlimited Data Allowance

I updated to Unlimited Data Allowance but i keep receiving texts telling me i've used it all??

Resolved! Bit confused after an upgrade re: Order status

Hi people,Thursday morning I upgraded my phone + contract, and got moved onto this refresh contract (also got a price match on the phone), everything seemed fine at the time and I was very happy. In part of the emails I noticed it stated orders could...

Resolved! Cancellation fee charged wrongly?

I called O2 CS just now because I was thinking of leaving O2 to go to PAYG on Giffgaff. Prior to that, I always thought that if I tell them I'm leaving O2, they would automatically give me the PAC code afterwards.So I get through to O2 CS and the lad...

£18 Credit vanished overnight

While I was down in London just over a week ago my mum topped my credit up for £15, I was also meant to get another £3 for an offer going.A few days later, all that credit vanished back down to the original £2.93 I originally had, this happened durin...

Cannot Register Online

I will try to be brief. In April this year I got a new Pay Monthly 'phone from Carphone Warehouse on O2 (mainly because I wanted the Kindle Fire that was 'free' (yes I know I pay for it in the long run). Anyway,just got round to trying out the new 'p...

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