Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 454842 Views
  • 2 replies
  • 2 kudos

Resolved! Unfairly charged for group text messages (no pics/emoticons) as MMS

I recently sent a "Happy Diwali" (recent hindu festival) message to about 20 odd friends. No emoticons, pictures involved. However, looks like my SAmsung GS4 has sent this as MMS and I have been charged for it despite me having UNLIMITED message limi...

Anonymous by Not applicable
  • 2889 Views
  • 4 replies
  • 0 kudos

Resolved! Porting a number from a diffrent provider (VF) to 02 where the 02 contract is 3months old

Hi, I am trying to look at moving from VF to 02 but my contract is up in Jan14. I would like to know if I take a 02 contract now via CPW for example, can I PORT my number from VF in Feb14 without and issues using a PAC code? ThanksJ

Anonymous by Not applicable
  • 2700 Views
  • 9 replies
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Resolved! Billed with unused insurance

I made a claim which was canceled same day, received email from o2 about canceling my request so all looked great until I received bill from o2 with charge £25 for insurance. Direct debit been set up so o2 will get money straight away. Contract is du...

Anonymous by Not applicable
  • 2234 Views
  • 8 replies
  • 0 kudos

Resolved! O2 Refresh without a handset?

Is it possible to get the O2 Refresh tariff without a handset, either by buying a handset and returning it immediately for a refund but keeping the contract or not taking a handset in the first place? I have my own iPhone 5S so I don't need a handset...

Anonymous by Not applicable
  • 3537 Views
  • 10 replies
  • 0 kudos

Resolved! Cancelling and moving company

Hi o2 community I am new to this and happy to receive any feedback. I used to be an O2 pay & go customer for 5yrs then took a contract with O2 with loyalty discount. Sadly having to leave O2 as I have seen a better deal with a competitor (3)I am now ...

Anonymous by Not applicable
  • 1922 Views
  • 3 replies
  • 0 kudos

Resolved! Unlocking phone from Vodaphone

Hi all - you helped me so much before when I purchased a Samsung Galaxy Ace phone - by the way I took all your advice and sent the phone back to O2 for a refund. Hope you can help me again please. I have a Galaxy S1 that was locked to Vodaphone, have...

Anonymous by Not applicable
  • 4085 Views
  • 14 replies
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Resolved! I don't understand why I've been disconnected, even though I paid

I was behind on payments, but recently caught up and paid them what they asked for. However, when I logged into my account I can see that I'm now being charged a disconnection bill, which I will never be able to afford. Please no lectures about payin...

Anonymous by Not applicable
  • 4092 Views
  • 12 replies
  • 0 kudos

Resolved! PAC Code

I have got a pac code which I got it just incase I wanted to leave o2, but I wont be. How do I use it if I'm staying with the same network? I'm starting a new contract in my own name.

Anonymous by Not applicable
  • 3314 Views
  • 2 replies
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Resolved! Being charged for received texts that I did not request

I am a young widow (recently) with two young children & have been charged for received txts that I did not request! O2 have told me that they won't give me a refund! Then they should not allow innocent customers in vunerable situations, like me, to b...

Anonymous by Not applicable
  • 1076 Views
  • 2 replies
  • 0 kudos

Resolved! Not Registered On Network

Hi,I have this rather perplexing issue, at the moment my Note 2 keeps displaying "not registered on network" when I try to make a phone call or try and text, however I'm able to use my data allowance!I have done the usual things to try and rememdy th...

Anonymous by Not applicable
  • 2124 Views
  • 2 replies
  • 0 kudos