Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade concern

Upgraded my phone 2 weeks ago to a new tariff. Have been checking on MYO2 and it still has the old tariff info on. I figured it may wait until the end that billed month but this finished on 19th.I checked the new tariff and it has not switched to the...

Resolved! international calls and texts

Hi there, I have a 24 month pay monthly contract for £31 per month.What do you suggest is the cheapest way to call abroad (within the EU)?When I started my contract I was told that the cost of a phone call abroad was £0.50 for up to one hour.However ...

Resolved! How do I remove a phone from my account?

I am trying to remove a phone which is no longer used on my account and I am finding it impossible to actually ask the question apart from on this post. Any one got any idea? I wish O2 would ask me to do their online survey now beacause I would have ...

Resolved! Upgrade

Have been trying to get upgrade for the last month approx - all the time phones are busy and chat is also busy - get emails from customer service basically saying they are busy doing upgrades and just have to keep trying!!! Off to someone else who ca...

Resolved! Refund after double payment

Right guysI paid over the phone on my contract and didnt realise that theyre taking money off of me too (direct debit) It was meant to of been back in my bank by now, instead this has screwed me over and ive had to take out loans that shouldnt of eve...

Resolved! Lost iphone/replacement question

HelloIm on a pay monthly package lasting 2 years with an iphone 4. I lost my phone a couple of weeks ago and have cancelled the SIM etc etc. Ive got another 8 months left of my contract until Im due an upgrade. However, I live in China and am going t...

Resolved! o2 rewards

i claimed my rewards of £11 for extra credit does that not pay for my pay and go go go which has ran out and i cant top up till tuesday or is it just extra credit plus i owe o2 a pound as i borrowed it

Resolved! Voice mail not recieved

Somebody said that they rang between 2am and 4am on Sunday 18th August. There was no voicemail and no missed call off this person. Could this have not come through due to a fault on the o2 network? And is there some other way of checking that they di...

Resolved! No Network coverage

I have no O2 network coverage to my phone for more than 2. Weeks. O2 check, says that everything is fine in our area...but it's NOT. Our whole community, of Eyemouth in Berwickshire has the same problem. We have all tried to contact someone from O2 w...

Resolved! O2 wont unlock my PAYG phone

Myself and my family have been with O2 for many years, I myself have been a loyal customer for over 6 years.I allowed my son to use a sim card that was on PAYG £7.50 a month for unlimited texts, I thought this was a brilliant deal. O2 however failed ...

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