Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrading with someone else?

My phone is due to expire on the 9th January but it says i can upgrade a month early. I have looked on o2s website and the likes of Carphone Warehouse etc are a lot cheaper. My question is can i go into Carphone Warehouse and upgrade with them and go...

Resolved! Change phone after o2 refresh upgrade

Hi, So I just upgraded my contract to o2 refresh and chose the Nokia lumia 1020. I recieved the phone and honestly just have not enjoyed my experience with it so far and I want to change to an Iphone 5s as I know I will like the phone from previous e...

Resolved! Stolen phone

Hi, I reported a stolen phone on Tuesday morning (5th) and I was wondering when the replacement sim card will arrive. Regards, Judy Graham

Resolved! Video Hub Using Data In The Background

I just got a text to notify me that I had already exceeded my monthly download amount. I checked out my phone and the bandwidth had been used by the software 'Video Hub' in the background. The phone came installed with this software and I have never ...

Warning - Data Update Charges

I'm no phone geek so I only use my phone for calls, messaging, camera & little else. Unfortunately unknown to me my phone was set up to allow the apps on the phone to be updated daily. (The Use Packet Data in network settings was ticked). This went u...

Resolved! No phone reception at home

Hi Can anyone tell me whether o2 have a home booster to improve the signal on my phone? It's literally unusable in my home in central London. Thanks

Resolved! What happens when my contract ends?

I started a 12-month, SIM-only, O2 contract a few weeks ago online. What happens when the contract end date arrives? Does it just continue as it is, or do I have to start a new contract? As far as I know, I won't want to leave O2.

Resolved! Cancelling Contract?

I am giving my 30 days notice to cancel my contract on the 11th Nov., as my contract ends on the 11th Dec.What happens afterwards? Do I cancel the direct debit from 11th Dec. also?Plus I want to keep this number but I will be taking out a completely ...

Resolved! Loyalty Bonus Not Applied

After many years with o2 (and BTCellent before that!) i went from PASG to Pay Monthly... On the offer of a £13 discount on a £24 a month contract (so £11 per month) For the first 5 months of the contract my discount was not applied, so i have overpai...

Resolved! ofcom ruling on fixed contract price hikes

With regard to the recent OFCOM ruling that you can leave your contract for free if a mobile company increases the price of a fixed term contract, is anyone able to advise whether this will be retrospective? Like most people O2 have previously hiked ...

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