About Cygnetuk

Cygnetuk · 01-08-2013

O2 have lost my custom for good! I have had bad experiences in the past but this latest matter has been the final straw. Last week I sent a HTC8X phone in for repair under warranty because the charging connector was faulty and I had to hold the plug ...

Cygnetuk · 29-07-2013

How on earth did you manage to talk to anyone in the repair service ? I sent my 6 months 8x ( usb charging port is u/s) in on Thursday for a repair. At the time I was told it would be a warranty repair and returned in 4 working days. Now according to...

Cygnetuk · 06-08-2013

I have heard from the Complaints Review Service this morning and they are going to cover the cost of the repair to my phone. Interstingly as well rather than having to post it like last time I was also offered the option of a courier service. Conside...

Cygnetuk · 02-08-2013

Did you post it to Norwich ? The Anovo repair company? They seem to do almost all O2 repairs. Also out of interest did you check on the repairs tracker website. There was a considerable delay between it stating mine wasnt covered by a warranty and an...

Cygnetuk · 01-08-2013

it gets better I had put the above text on the O2 facebook page and they have asked a few questions the last one being 'Can you tell us more about why you were told it was water damaged Wes' Sorry I dont know .. why don't you ask your staff who lied ...

Cygnetuk · 01-08-2013

again thanks .. I will do this and add to the "experiences "

Cygnetuk · 01-08-2013

Thanks for this advice .. I have sent an email to them with all the details .. will wait to see !

O2

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Disgusted with repair service and customer service

Service .. or should I say lack of!

Re: Disgusted with repair service and customer service

Re: Disgusted with repair service and customer service

Re: Disgusted with repair service and customer service

Re: Disgusted with repair service and customer service

Re: Disgusted with repair service and customer service