Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

So annoyed with O2 right now, thinking of changing to another mobile network

Just copy/pasted the email I sent to O2 complaints. To whom it may concern, I have ongoing issues with top up of my mobile, number xxxxxxxxxxx.A month ago, my e-topup card failed to work. After a lot of time spent trying to resolve the problem, I gav...

Resolved! Want to change from Pay Monthly to Pay as You go

My pay monthly contract is due for renewal 1st Aug. Have just bought an android phone privately and wish to change to Pay as You Go and keep my number. How do I go about this

Resolved! Keep my number - O2 pay monthly to O2 pay monthly

Hi I've just switched from a Blackberry to an iPhone but now have two mobile numbers! How do I keep my old number as there doesn't seem to be an option on the O2 website to do this. I think I may have accidently just bought a new device rather than g...

Resolved! Unlimited text simplicity help

I've text a lot this month and I think I'll go over the text limit (I have about 250 left) and my anniversary date is the 10th July. If I use up my remaining texts before that date will I have to wait until the 10th before I can get another month of ...

Resolved! Cannot view my tariff details/ account details on 'My O2'

HiI am an O2 customer, have been for some time now. I have just signed in to my account to see if i am due an upgrade yet, but it is saying i do not have any account details to show? Not sure why, but would sure like to find out when my contract is d...

Resolved! Does the O2 hotspot work in France and how much will I get charged?

HiI want to use the Internet on holiday and thought a O2 hotspot would allow us to use tablets and pc. Will it work abroad?

Resolved! Switch from Bill to prepay

Hi allI am hoping someone can help me please. I am desperately trying to change from a bill phone to pay as you go. I have moved to Australia 6 months ago and am being billed every month for a phone I never use. I can't find anyway of doing this. I w...

Resolved! refund my deposit

hello i want get back my deposit from my o2 account. I called them but they asked me for a password, i gave them my password but they said that this password is wrong. I dont understand whats wrong ? which password do i need to give them my o2 accoun...

Resolved! Can I locate last call on phone

Can I locate the last calls on my phone?

Resolved! Mobile Phone Insurance

I have the £10 per month insurance from when I signed up to my pay monthly contract, I no longer want to pay this but can't cancel it on the website. Navigating to manage my bolt ons only allows me to add new ones, not remove existing ones. Does anyo...

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