Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Heloo

Heloo!!...i make a contract for 24months with o2...i would like to know if i pay after 2 months all the amount for the phone...i cand end my contract with them?

Resolved! sim swap fail

I'm on a pay monthly bill and I ordered a new SIM deal on pay monthly, I tried to do a SIM swap via text but said it couldnt progress the swap so then tried via link online but it said swap was already in progress and now on my o2 it has both mobile ...

Resolved! Unlocking my iPhone 6

hi there i have just sold my iPhone 6 on eBay and the owner wants to unlock it from o2. They have emailed me the following message. Can someone have a look at it and tell me is it legitimate and not a scam please? Just want to make sure! Thank you As...

Contacts unable to call me but can text

Hi I have two contacts, that I know of, that cannot ring me. When they do they just get a constant bleep. They can text me and others can ring me. I have checked my blocked numbers. One of these people tried to ring me for the first time today and wa...

Resolved! Insurance

HiIm hoping someone can help me.I purchased a phone through the carphone warehouse as i have done for the past 4 years.Everytime i insure my phone directly through O2.However this time they are refusing stating i purchased this from the carphone ware...

Resolved! Cancel Pre-order upgrade @ in store Carphone Warehouse

Hi! New here! So I upgraded on Saturday but the upgrade was a pre-oreder. Can I cancel the upgrade altogether? Thanks!

Travelon Germany, enabled and not working

Dear Community im a bit distressed after sending my daughter to germany for a week with her iphone 5s and an 02 pay and go sim card all topped up. before she left i enabled travelon at 1.99 per day for data. she has bow been there for two days and th...

O2 account details

I am mortified to log in to my o2 account to see details of someone else's account details, sort code and account number visible set up as my direct debit has anyone ever come across this. I have raised a complaint but worried that I can see details ...

Resolved! does my data allowance expire?

In the details of my data allowance it says "30D 6GB" and that it expires on the 2 March. The 2nd of every month is when I pay my bill so is my contract/data allowance expiring or is it just restarting for the new months bill?

Resolved! Changing number from one merged account to the other...

I've just merged my 2 contracts into 1 account (all good so far). One of them is old (3yrs+), and not good value any more. The other is better. I'd like to take my number from the older contract and put it on the new plan. I'm happy with the old plan...

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