4G on Nexus 5x

[Anonymous]

Hi i switched over from Vodafone to O2 a few days ago on a 12 month simon plan 4GB of data.

i have not been able to get a 4G signal only H - at 5 locations i been where there shows should have good 4G coverage all in London.

The Nexus 5x is sold on o2 so it should work. I have inserted the SIM again, rebooted. Next thing i will try is shove the SIM into my Nexus 5 phone to rule out the device.

Thanks

[Cleoriff]

Have you checked your signal here? http://status.o2.co.uk/

Also @Anonymous have a look at this help thread to rule out other issues..

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

[MI5 · Accepted solution]

Call CS on 202 and check 4g is enabled on your account.
There have been a few reports of simo deals not having 4g enabled.

[Bambino]

Just in case you haven't tried it yet:

Settings>More>Cellular networks>Preferred network type>4G (recommended)

I don't have the 5x, but I have the Nexus 5 running Android 6.0.1

[Anonymous]

thanks all

network settings on phone changed already.

coverage in 3 out 5 postcode areas are fine, the other 2 shows up as not working or faulty.

rang o2 - sim and account is setup for 4G, they said it had blackberry bolt on and she will move it to smartphone data bolt and it will apply tonight.

will see..... ive got 11 more days!

[Cleoriff]

A blackberry bolt on? Lets hope that's sorted after tonight then. As for 3 out of 5 masts working....it may well be that they are bringing 4G to the other 2 areas.....

[Bambino]

Why would O2 have sent you a new sim on a sim only contract with a Blackberry bolt-on already on it? Very strange.

[Anonymous]

on my 02 app it states 4GB uk data for BB7.

is pending fro removal, so hopefully tomorrow should change.

[Bambino]

I believe you, I'm just wondering why the bolt-on is there in the first place if you didn't request it?

[jonsie]

It's almost always invariably a problem with the phone set up. Hopefully changing the data bolt on will sort it for you.