My new sim card doesn`t work.

[Anonymous]

I did upgrade. You send me new sim card but doesn`t work. Only emergency numbers. When this sim card will work?

[MI5 · Accepted solution]

You may need to do a sim swap http://swapmysim.o2.co.uk/
See link here for help activating your sim card http://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

[Martin-O2]

Welcome to the commumity @Anonymous Please let us know if MI5's advice gets your sim working or not. 

[evantkh]

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@MI5 wrote:
You may need to do a sim swap http://swapmysim.o2.co.uk/
See link here for help activating your sim card http://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

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@MI5

This feature has a problem dealing with faulty SIMs. How can a person receive a text message given that the original SIM is not working?

[jonsie]

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@evantkh wrote:

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@MI5 wrote:
You may need to do a sim swap http://swapmysim.o2.co.uk/
See link here for help activating your sim card http://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

---

@MI5

This feature has a problem dealing with faulty SIMs. How can a person receive a text message given that the original SIM is not working?

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One of the main points we have repeatedly fed back. They have our email on file and it's just as easy to verify by that method. It's the same with TU registration...........

[evantkh]

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@jonsie wrote:

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@evantkh wrote:

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@MI5 wrote:
You may need to do a sim swap http://swapmysim.o2.co.uk/
See link here for help activating your sim card http://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

---

@MI5

This feature has a problem dealing with faulty SIMs. How can a person receive a text message given that the original SIM is not working?

---

One of the main points we have repeatedly fed back. They have our email on file and it's just as easy to verify by that method. It's the same with TU registration...........

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@jonsie

The TU Go registration is fine because anyone is able to do the registration when there is a signal and log on with his/her password when needed. However, using text verification is really a problem for SIM swap.

[MI5]

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@evantkh wrote:

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@MI5 wrote:
You may need to do a sim swap http://swapmysim.o2.co.uk/
See link here for help activating your sim card http://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

---

@MI5

This feature has a problem dealing with faulty SIMs. How can a person receive a text message given that the original SIM is not working?

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The system is designed to replace a working sim with another of a different size, not to replace a faulty one.

To do that you will need to call CS.