Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Data use query

I upgraded my phone and this month I've apparently used more data than ever before yet the reality is that I've hardly been online, and absolutely nowhere near the amount I was before each month, not even close. I'm not that happy about this!

Resolved! Reordering the right phone.

Hello, I ordered a iphone but received the wrong one on Thursday 8th was told to send back (which i did on friday 9th) and order again mid week it is now wednesday 14th and my bill says I still need to pay for the phone I have sent back how long does...

Resolved! Travel query

Hello! A friend recently gave me her iPhone6 as she has upgraded and it was unwanted! I have put my O2 sim in it and it works well so far on my sim only contract. In a short while I am going to Amsterdam for a week. If I take my iPhone6 and use my si...

High data usage

I topped up today around lunch time and I went on during my break at work to see how much data I'd used and it said 34mb. However I was only scrolling through twitter for not even 10 minutes. I normally wouldn't complain but I only have 500mb a month...

Resolved! New SIM card for Moto G on PAYG.

Am I able to get a new sim card to fit my Moto G and keep the number I have from my old sim card? I've been using a Nokia 3110i and have recently upgraded my Moto G to the 3rd Gen Moto G, so now I am able to use the 'old' Moto G but as the sim cards ...

Resolved! Cancelled but still getting charged?

On the 30th of last month I cancelled my contract with o2, she said I just had to pay £15 to cancel it and then that was it. So I paid that over the phone and now have been billed this week for another £16, my phone contract never used to be £31 anyw...

Resolved! Transfer contacts from old Nokia to iphone 4 plus retrieve any messages

Hi, I have purchased an iphone 4s but while my old nokia was out of action - about 2 weeks - I had various messages and I wondered if there was any way of retrieving them? Any help gratefully appreciated

billing confusion

Ok, so i am now totally confused. 24 months ago i took out a pay monthly contract with o2 to buy a Samsung Galaxy S4. I have been paying around £38 a month since which was to cover price of phone and get my call time/text/data tariff. Last month the ...

E2save

I had numerous cold calls from a company calling themseves onward o2 regarding the renewall of my o2 mobile phone contract. Thinking the calls were from o2 I agreed to a new sim only contract which reduced my monthly tariff to £13.50. It transpired t...

Resolved! Upgrades on poor credit score

I'm nearing the end of my contract & eyeing the deals out there, however I've recently discovered I have a poor credit rating. I've been an O2 contract holder since 2006 & never missed payment but am now worried about my chances of getting an upgrade...

O2

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