Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Same Deal In the Shop As On The Phone

I was just given a deal over the phone and said I would call back...I decided to go ahead and then couldn't get through. Does anyone know if I could get the same deal in an O2 shop if I went tomorrow at least then I could get the phone then and there...

Difficulty in changing to a SIM only tariff...

Hi EveryoneApologies for the length of this post....and I hope it makes sense...I've been an o2 customer for many years (in fact when it was btcellnet!)...anyway. I got an iphone 5 on a 24 month contract which finished around September/October 2014. ...

Lost mobile number

Hi all Given the wealth of knowledge and experience on the forum I could do with some advice. My father is currently in contract with provider X for their mobile number (I won't name them, but it's not O2), however due to recent changes an opportunit...

Won't allow me to set up Auto Top-up - Cust Services referred to Tech Support but never called back

I suspended Auto Top-up a couple of months ago because my data plan was out of control and I wanted to work out why. I resolved that and tried to re-enable Auto Top-up, but I get a web page entitled Customer Suspended with a message Sorry you can't a...

Resolved! Payg to paym simo

Hi how do I add my sons pg number to a new order for a simo .

Resolved! Completed contract and using phone abroad

I have recently completed my contract with O2 and am now using my iphone abroad on wifi only. What charges may i incur and would I be better off buying a local SIM?

Resolved! Can I transfer credit from one phone to another?

I dropped my old phone into water and cannot use it, is it possible to transfer the credit that was on it to my new phone?

should o2 honour this?

Resolved! Early upgrade & cool-off period help.

Hi,If I upgrade early (and pay the early upgrade fee), am I still entitled to the same 14-day cooling off period with the new phone? And if I am, what happens if I decide to return the phone?Thanks

How to avoid the so called "early termination charges" once cancelling a Refresh contract?

I wrote a post a while ago about how nice and thoughtful it was of O2 to try and dip their hands into my pocket by attempting to charge me the Early Termination Fee after I've cancelled my Refresh contract. It all got sorted at the end right enough, ...

O2

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