Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Renewing contract?

My contract with O2 is due to expire in the not too distant future and I can change it/upgrade, etc. I am on a sim only plan, happy with my current phone and do not want to change. However, I think I need to change my tariff. I do not use all of my d...

Resolved! Unlocking iPhone 5s after contract expires

Hi, I have an iPhone 5s which was on a 24 month contract with o2, which has now been completed. I now have an iPhone 6s on a new contract, with the same number that I had previously. Can o2 still unlock my iPhone 5s? The "unlocking form" on the o2 we...

Resolved! Refunds

If o2 owe you a refund, do not believe them when they say 5 working days, I have been chasing now for 2 weeks and just keep getting fobbed off, now I have to wait a further week whilst they investigate, best way is ring your bank and get them to a ch...

Resolved! Starting a new contract

Hey, I want to start a new contract with O2 and I wanted the IPhone 6s Plus 64GB but no stores have it instock so I was going to order it off of the website but just wanted to know if I will still be able to get my corperate discount as I work at Sai...

Resolved! After Contract Tariff Change, A Few Questions

I've recently been thinking about paying the remaining balance on my refresh contract so that overall the cost per month is lower and I'd then be free (should I so choose) to do other things with it. A question I've wanted to pose is that if I pay of...

Resolved! Query on o2 refresh change of phone within 14 days

I am looking at wanting to return my iPhone 6 s Plus 64gb in refresh to get a 128gb iPhone 6 s plus on refresh. So basically swapping internal memory. I know wild have to have another credit check for the phone and return the 64gb as I am within my 1...

Resolved! New customer and new contract help??

Hi everyone. i have just signed up as a new customer and purchased a phone under the credit agreement (contract) online. Do i need to print off and send them that part which they need my signature or is that just for reference?

Resolved! Can I put my Contract on hold?

I have a monthly contract but am not using it while I am away for a while, is there a way of putting my contract on hold until I am back in the UK or to bring the price down to a very minimum?

Resolved! O2 Open iPhone 6s

From my understanding that I have spoken to numerous people on the online chat to be told that the O2 open discount cannot be applied to the iPhone 6s and 6s Plus. Fair enough. Then another advisor has told me to check in store as they may be able to...

Resolved! Cancel contract

I would like to cancel by phone contract as I have found a different one else where. My 12 month contract finished a long time ago so there is nothing tying me to it. How do i cancel my contract?

O2

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