Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 121946 Views
  • 27 replies
  • 5 kudos

Resolved! What happens to my 'old' phone

Hi There I have 'sped to refresh' upgrading from an iPhone 4s to an LG G2 which is due to arrive tommorow and my question is this - what happens to my 4s ? I don't mean do I sell it etc rather what happens to the service on it ? Will it be cut off an...

Anonymous by Not applicable
  • 1645 Views
  • 8 replies
  • 0 kudos

Resolved! iPhone 5s stuck on 3G (4G pay as you go go go tariff)

Just looking for any ideas, really. I ordered a new 4G pay as you go go go SIM from o2 - popped it into the phone and immediately saw that I had 4G reception. However, as soon as my number was transferred to the new SIM it's now stuck on 3G. I live i...

Anonymous by Not applicable
  • 1624 Views
  • 17 replies
  • 0 kudos

Phone unlock onto O2

I spoke to 2 different people 4 days ago regarding getting my daughters iphone 4 unlocked onto O2, I'm still waiting for the code or what to do, I filled the form in put extra money on her sim and still nothing problem now is it's her birthday tomorr...

Anonymous by Not applicable
  • 935 Views
  • 16 replies
  • 0 kudos

02 Will destroy your Credit Rating..BE WARNED

An ok guy here’s another horror story for you. And I’m nowhere near the first person this has happened to. It all starts when my contract ended in January, when I called up the nice people at 02 to close my account. This was all done and dusted and I...

Anonymous by Not applicable
  • 3676 Views
  • 44 replies
  • 0 kudos

Resolved! Exploding Charger - O2 , Samsung or ANOVO?

Below is a picture of my Samsung charger that exploded whilst charging my Samsung Galaxy Ace phone. This happened in February 2013. I smelt a strange burning smell and then there was a flame from the charger and the phone and back of the charger were...

anovo-not-a-manufacturing-defect
Anonymous by Not applicable
  • 2555 Views
  • 7 replies
  • 0 kudos

Resolved! Messages not reaching my phone from a specific number - why?

My daughter and I have both o2.uk network sims using Pay as you go. For some reason I cannot receive any texts from her number. She can call me, I can call and text her. But I cannot recieve ANY texts from her. If she wants to text me she has to send...

beevo by Level 1: Joiner
  • 1453 Views
  • 8 replies
  • 0 kudos

Resolved! Pay Monthly -Non Payment phone restrictions

Hello, I'm just wondering that when a bill isn't paid I know you can't send texts or make calls, but how lonf after the bill is overdue,does it take for incoming calls and texts to be barred too? I'm just wondering as my BF is waiting on an important...

Anonymous by Not applicable
  • 5708 Views
  • 7 replies
  • 0 kudos

Resolved! Linking two 02 phones on one account?

I use two phones, both with o2 and both have separate o2 accounts. I'd like to link both phones/ have them both on one account but cant seem to find a way of doing this? Also, I have an excess balance on one phone account and am not sure how to trans...

Anonymous by Not applicable
  • 2114 Views
  • 3 replies
  • 0 kudos

Resolved! Using phone abroad

Hi,Ill be visiting Dubai,Thailand and Cambodia In January.I'm on a monthly contract with unlimited texts,300mins of calls and a set amount of data.Will my phone still work this far from.home.Only want to use It for texting whilst I'm away.Also don't ...

Anonymous by Not applicable
  • 1165 Views
  • 7 replies
  • 0 kudos

Resolved! require address to send a recorded letter to cancel o2 contract

Ok will be cancelling my o2 contract, in a month or two, its up for renewal 5th March 2014, so would like to get a letter off in the post a good month in advance, giving 30 days notice , and will send it recorded delivery. Ok this sounds simple, but ...

Anonymous by Not applicable
  • 2915 Views
  • 21 replies
  • 0 kudos