Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 120119 Views
  • 27 replies
  • 5 kudos

Resolved! need a smaller sim???

I currently have a micro sim for my Nokia limia but have just ordered an iphone 5 and it requires a nano sim which is a lot smaller how do i go about getting a smaller sim with the same number and tarrif is it as simple as going in to an o2 shop or i...

Anonymous by Not applicable
  • 1319 Views
  • 7 replies
  • 0 kudos

Resolved! Charged for free calls!

Hello I called my brother the other day to be charged £1 for no reason, I have my free 100 minutes of phone calls and texts and I phoned him with it, nowhere near ran out of it and it charged me £1 up front, the next day I phoned him also and it char...

Anonymous by Not applicable
  • 1214 Views
  • 5 replies
  • 0 kudos

Resolved! Can't send SMS messages on my new pay monthly phone.

Just got my Sony Z1 on Pay Monthly today. I can receive texts but can't send them. Everything else, such as making and receiving calls, getting on the internet and so on, is working well. The SMS number in the setting is correct. I tried factory rese...

Huanwuhp by Level 1: Joiner
  • 4017 Views
  • 7 replies
  • 0 kudos

Resolved! Dreadful reception in the Bishopstoke Hants area SO50

Is anyone else having reception difficulties in the Bishopstoke Hants area SO50 as we are having great difficulties in people being able to hear us when we phone them.This is happening on 4 different phones so it is not problem with the phones or the...

Anonymous by Not applicable
  • 796 Views
  • 2 replies
  • 0 kudos

Resolved! O2 refresh

I was looking into joining O2 refresh, I am on a 24 month contract which runs out in January with the option to upgrade 1 month early. Anyway I saw you can get 25% off the remaining balance to fast track to refresh. When I tried to though it simply s...

Anonymous by Not applicable
  • 895 Views
  • 3 replies
  • 0 kudos

Fun upgrading... NOT!

Thought I would update to 4G, all done via online chat "do I need to upgrade my sim" I asked the answer was NO... sure I read somewhere that you have to anyway received the update and no data service and no 4G.... I Phoned o2 last night and you've gu...

Anonymous by Not applicable
  • 616 Views
  • 1 replies
  • 0 kudos

Resolved! Difficult Situation with Contract

I took out a contract of 24 months in my ex-boyfriends name. However it comes from my bank account. My contract is up on the 11th December and I'm looking to cancel it and take out a new contract in my own name. How do I cancel the contract and do I ...

Anonymous by Not applicable
  • 839 Views
  • 4 replies
  • 0 kudos

Resolved! itemised bill options

is it possible to request a phone number not showing up on your itemised bill for a short time? if so how would you do this and could you reverse it at any time thanks gail

Anonymous by Not applicable
  • 1315 Views
  • 8 replies
  • 0 kudos

Resolved! porting number but not ending contract

Hello Can I port my O2 number to another network and get a new number for this contract and therefore keep this contract until the end date? thanks

Anonymous by Not applicable
  • 2154 Views
  • 5 replies
  • 0 kudos